Insurance Customer Service Representative (58864)

Job DetailsJob Location: Providence, RI 02904Position Type: Full TimeSalary Range: $23.00 - $25.15 HourlyJob Shift: 1st ShiftJob Category: InsuranceAre you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? Are you passionate about delivering exceptional customer service and eager to grow your career in the insurance industry? As an Insurance Customer Service Representative I (CSR I), you will be part of a dynamic team dedicated to providing Five Diamond Service to our valued clients. This entry-level position is designed for individuals looking to build a strong foundation in Personal Lines insurance while supporting customers with their policy needs.    Training Schedule: Licensing and Product Training will be fully remote for 15 weeks: Monday - Friday 8:30 am to 5:00 pm Work Schedule: Fully remote Monday - Thursday 10:30 am to 7:00 pm, Friday 9:30 am to 6:00 pm, and a 4 hour shift between the hours of 9:00 am to 4:00 pm on alternating Saturdays   What You’ll Do  Complete comprehensive training in Personal Lines insurance Provide day-to-day servicing of personal lines policies, including answering questions related to coverages, discounts, registrations, and claims  Process policy transactions using various carrier systems Apply discounts received via email or mail, ensuring proper documentation and effective dates Research and resolve premium discrepancies, contacting insureds to explain differences Communicate with insurance companies, underwriters, banks, and car dealers to facilitate document processing  Build and manage customer relationships, identifying opportunities to enhance service delivery, and recommend additional products or services  Qualifications What We’re Looking For Education: High School Diploma or GED required Experience: Minimum of 1 year customer service experience Skills: Strong communication, attention to detail, and commitment to delivering outstanding service Licensing: Must pass the Personal Lines Insurance state exam  (training and study time provided)   Benefits Paid Time Off: 3 weeks vacation, 12 holidays, 8 sick days annually  Health Coverage: Medical, dental, and vision (AAA covers up to 88%)  Retirement: 401(k) with 6% company match  Free AAA membership, insurance discounts, tuition reimbursement, and more  Comprehensive training and development programs Supportive team environment focused on growth and excellence Opportunity to build a rewarding career in the insurance industry    Apply today and start your insurance career with AAA Northeast!    Why AAA Northeast?   Trusted Legacy: Over 100 years of service excellence  Career growth with a promote-from-within culture  People-Focused: Rich history of protecting employees, members and the community  AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.