Instructional Designer Assistant Director Global Learning Talent Services

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Seeking an experienced professional in learning design and development to join our team as a Global Learning Design and Development Instructional Designer, Assistant Director.

EY’s Global Learning function designs, develops and deploys technical and non-technical learning for EY professionals across the world.  In the Design and development team, we are applying learning science and proven technology in the development and curation of the best learning content.

We are looking for a colleague to join our virtual team working from over 20 geographical locations across the world. We offer flexible working, the chance to work in a multicultural and multinational environment, and best in class teaming and collaboration.

The opportunity

This position is responsible for the design of individual learning items and blended learning programs. The instructional designer will be aligned primarily to a particular service line, All EY, or function portfolio. The instructional designer will work to agreed design quality standards and processes, using approved templates and tools and will collaborate with other designers and learning professionals to support the continuous improvement of design and development speed, efficiency and quality. In addition, the designer will develop and maintain strong relationships with content owners, SMRs, learning and performance consultants, developers, deployment teams and vendors.

Your key responsibilities

• Follow EY’s evidence-based learning design processes to define and design individual learning items and programs on time, to budget and quality standards
• Conduct skill needs and task analyses
• Plan and document learning solutions and gain approvals from design leaders, learning and performance consultants and content owners; identify existing materials that can be curated and integrated into the learning journey
• Write performance objectives that meet EY quality standards
• Write design specifications using standard templates to ensure alignment of objectives with assessments, practice, presentation, overviews, integration and motivation elements; write specifications for configuring effective collaborative learning instances
• Conduct quality assurance checks with SMRs, technical reviewers, CPE approvers and deployment teams; utilize their feedback to revise design documents
• Write innovative eLearning pages and storyboards, audio/video scripts, facilitator and participant guides, job aids and other materials; test prototype products with sample audiences
• Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews
• Conduct design quality reviews on new and existing learning solutions using the EY Design Quality Checklist
• Ensure quality of learning content and proof read learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)
• Draft deployment plans and consult with regional deployment teams to revise the learning design as necessary
• Collaborate closely with developers to ensure finished materials are authored as specified
• Assist in pilots and make appropriate revisions to learning materials based on pilot results
• Share instructional design best practices with other members of the design team in the spirit of continuous improvement

Skills and attributes for success

• Strong knowledge of learning science and evidence-based design standards and practices to ensure that EY’s learning content is of the highest quality and has the desired business impact
• Strong interpersonal skills
• Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents
• Strong collaboration skills enabling the designer to work effectively with content owners, SMRs, deployment teams, learning and performance consultants, CPE approvers and other members of the learning and talent teams to ensure that clients’ needs and expectations are met
• Experience with learning management systems (SAP SuccessFactors preferred) and virtual classroom software (WebEx preferred)
• Ability to use learning technology and tools, desktop applications and relevant knowledge tools
• Act independently to complete all aspects of design activities
• Review the work of internal or external developers to ensure adherence to the design and to EY design standards
• Where applicable, coach instructional designers of third party providers to follow the EY design process; promote use of EY design standards, templates, and tools
• Independently maintain and use (when appropriate) an internal network of contacts in other EY practices/departments that will enable personal effectiveness in the position

To qualify for the role you must have

• Minimum 8-10 years of experience in designing courses and other learning items, preferably at a global level
• Demonstrable experience in designing effective eLearning experiences, facilitator and participant guides (for the physical and virtual classroom), online and classroom simulations, video and audio media
• Demonstrable experience designing eLearning that is accessible to people with disabilities
• Experience with web-based applications and one or more learning management systems is desired
• Proficiency with Microsoft Office tools
• Demonstrable experience building and maintaining strong relationships with business customers/clients
• Demonstrable experience managing change initiatives in global, matrix organizations (such as EY)
• Demonstrable experience working in fast-paced, stressful environments to deliver required results
• Demonstrable experience using Articulate Storyline or similar course authoring programs is highly desired but not required
• Demonstrable experience designing learning for mobile delivery is preferred but not required

Ideally, you’ll also have

• Professional qualification in instructional design or related discipline is preferred
• Active membership in related professional bodies or industry groups is preferred, not required
• Bachelor’s degree in education, psychology or related field is preferred, not required
• Higher professional or masters qualification in a related discipline is preferred, not required

What we look for

• An experienced instructional designer who can manage multiple, complex projects concurrently.
• An experienced instructional designer who will mentor and provide guidance to junior instructional designers on the team.
• A professional who is able to quickly problem solve and can offer perspective on solutions.
• A professional who demonstrates resilience and is energized by working in a global environment, proactively seeking different opinions, valuing, and leveraging diverse perspectives.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.