Inside Sales Support

Boundless is looking for an experienced promotional products professional to join our Inside Sales Support team. This client-facing role works closely with clients, suppliers, and internal teams to support the sales process from initial inquiry through order fulfillment. Reporting to a senior member of the sales team, this individual will help manage day-to-day client needs, coordinate projects, and ensure a positive client experience. The ideal candidate is a strong communicator, natural problem solver, and collaborative team player who thrives in a fast-paced environment. 

Essential Functions 

• Serve as a day-to-day point of contact for clients, responding to inquiries, providing project updates, and coordinating with the senior sales lead to ensure client needs are met.
• Communicate directly with clients to gather project details, understand their needs, and provide ongoing support.
• Partner with the account team to develop quotes, proposals, and product recommendations for clients.
• Assess client needs and identify appropriate products and solutions.
• Enter and manage orders, ensuring accuracy and timely processing.
• Collaborate with suppliers to develop virtual product specifications and resolve order challenges.
• Work closely with account team members, internal departments, and suppliers to ensure smooth order coordination and fulfillment.
• Review orders, verify details, facilitate proof approvals, track order statuses, and ensure shipments arrive as scheduled.
• Answer client questions, resolve issues, and ensure accurate client billing.
• Prepare and maintain ongoing reports as needed.
• Assist with invoice approvals and addressing outstanding payments.
• Maintain industry and product knowledge by attending trade shows as requested.
• Provide administrative and sales support as needed.
• Light business travel may be required. 

Job Specifications 

• Relevant promotional products industry experience required.
• Strong customer service and relationship-building skills, with experience communicating directly with clients.
• Excellent written and verbal communication skills, including the ability to manage client expectations and resolve issues professionally.
• Creative, natural problem solver with strong analytical skills.
• Collaborative team player who works effectively with clients, colleagues, and suppliers.
• Self-motivated with the ability to manage projects and meet deadlines.
• Demonstrated ability to prioritize tasks, exercise sound judgment, and work independently.
• Ability to manage multiple projects and adapt to changing priorities in a fast-paced environment.
• Quick learner with the ability to learn new systems and applications.
• Strong computer skills, including proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Basic knowledge of Salesforce CRM preferred.
• Knowledge of NetSuite a plus.
• Graphic design skills preferred.
• Positive attitude and willingness to learn. 

Benefits & Perks 

• Medical, dental, and vision insurance
• Paid time off
• 401(k) with company matching
• Cool SWAG! 

Boundless is Your Merch Media Agency®, where creative ideas meet results-driven execution. As an industry-leading branded merchandise agency, we fuse agency-level creative with enterprise-level solutions to craft unforgettable merch experiences that ignite Brand Love™. Our team brings strategy, storytelling, and design to life through product—and we don’t just follow trends, we spark them. Whether we’re building ecommerce ecosystems, launching viral gifting campaigns, or decoding brand archetypes through our BrandEQ™ methodology, we do it with style, strategy and soul. Join the team that’s rewriting the playbook on branded merch—and having a damn good time doing it. 

Boundless has been recognized in:  

- 2026 PPAI Greatest Places to Work  

- Top 20 ASI and PPAI Distributor 

- Gold Level Austin Green Business Leader 

At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.