Inside Sales Representative

Inside Sales Representative

Remote

Role Description

The Inside Sales Representative (ISR), Small Fleet Team, is responsible for the over-the-phone sales and service process on behalf of stores. This involves following best practices in conjunction with stores and internal operations, ensuring prompt customer service and driving sales growth. 

The focus target customer groups for this team are: 

A. Small fleet operators and owner/operator who might be a fit for the Kal Pro+ (KPP) program. KPP is an opt in membership program for qualified customers to this segment. They receive a preferred customer national price list, special vendor rebates for savings and other benefits. This role is responsible for growing membership in the program and ensuring continued sales growth in tire products and services. B. Customers who are not assigned to the field sales team (ie. house accounts). Customers in this segment will get regular support from the Small Fleet Team in the way of quote support, customer service, product advice and more sales activities. 

Work from home arrangement is available as an option. 

Responsibilities

Sales / Operation

• Create and maintain business relationships with customers.
• Identify decision makers within targeted leads to begin sales process.
• Penetrate all targeted accounts and radiate sales from within client base.
• Collaborate with Admin Support team members to determine necessary strategic sales approaches.
• Make outbound follow-up calls to existing clients via telephone and email cross-sell and upsell as well as drive new membership growth.
• Handle inbound prospect calls, emails and web queries. Goal is to convert into sales, new members or pass qualified leads to other team members.
• Prepare and track weekly sales plans, including customer contacts, quotes and prospects.
• Overcome objections of prospective customers.
• Emphasize product/service features and benefits, quote prices and create Work Orders in backend systems.
• Answer customer’s questions and offer professional support regarding their business needs.
• Create and maintain a database of current and potential customers.
• Stay informed about competitors strategies, products and services.
• Where necessary, support marketing/sales efforts such as trade shows, exhibits, and other events

Product / Service Promotion

• Provide information about company products and services, charges, service conditions, and service availability.
• Ensure the products recommended meets the vehicle requirements and safety necessities.
• Recommend products from Kal Tire core product line.
• Suggest service and maintenance options for long term vehicle safety and reliability

Job Requirements

• Minimum 1-2 years’ inside sales experience
• Experience working with CRM or customer database system
• Diplomatic and professional approach
• Customer orientated, adaptable and responsive to different customer inquiries
• Proficient computer skills and ability to work with multiple applications at a time
• Solid communication skills and results-focused
• Previous call center experience
• Commercial transportation knowledge
• Previous Kal Tire Store experience/knowledge
• Post-secondary education related to business preferred, but not required

Education

• Grade 12 or equivalent

Special Requirements

• Open availability to cover shifts during operational hours which will include early morning, evening and potentially weekends.
• Some travel will be required (approximately 3-4 times per year), primarily within Canada, possible for US.
• Valid drivers license required.
• Ability to speak an additional language preferred, but not required.

What We Offer

• The target base pay for this role is $37,980-$43,660 per year based on experience and qualifications plus variable pay based on performance.
• Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees.
• Employee Assistance Program.
• A group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process. 

Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire’s hiring managers and recruiters. 

Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive. We embrace diverse perspectives and welcome applications from all backgrounds and experiences. If your qualifications align with the role, we'll connect with you to guide you through the next steps. Candidates considered for the role must be legally eligible to work for any employer in Canada. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.