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AI Summary
We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.
JOB SUMMARY
The Inside Sales - Inbound Trade Advisors respond to incoming sales inquiries in a timely manner. Conduct full needs assessment to determine which services will meet prospects needs and/or wants. Manages the opportunity and lead pipelines to insure optimal sales results. Maintains accurate and up-to-date data in customer relationship management (CRM) system.
KEY DUTIES & RESPONSIBILITIES
- Identify and qualify prospects and sales opportunities via inbound lead requests (phone and email) and enter information into the customer relationship management (CRM) system.
- Utilize strong knowledge of customs brokerage industry to identify efficient and compliant ways to import commodities.
- Collaborate with freight specialist on qualifying prospects.
- Partner with and provide feedback to marketing on new partnership initiatives.
- Conduct sales presentations over the phone with potential customers.
- Uncover new sales opportunities and increase customer base.
- Onboard new customers and setup of new Livingston accounts.
- Coordinate sales activities with other Livingston internal contacts throughout the various departments in the company (operations teams).
- Liaise with other departments and sales staff to seamlessly implement new contracts.
- Apply a complete knowledge of all the organization’s products/services and policies.
- Record in CRM all prospects and maintain a record of all phases of activities.
- Learn and understand Livingston’s sales process, services, and products.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
- Proficient with Salesforce.com
- U.S. and Canadian Brokerage knowledge
- Familiarity with U.S. and Canadian customs compliance
- Sales acumen
- Effective time management
- Proficient with client service
- Effective communications skills via phone and email
- Effective time management
- Familiarity with using a telephony system
WORK EXPERIENCE – MINIMUM REQUIRED
EDUCATION
CERTIFICATIONS DESCRIPTION
COMPETENCIES
We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Location: Anywhere in Canada. This role requires bilingual French and English.
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