Inside Account Representative (REMOTE U.S.)

Must reside in the state(s) specified above. This position is only open to residents in the state(s) specified above.

Preferred Qualifications

• 3 + more years Sales / Sales Support experience

• Customer Support & Success experience

• Business to business (B2B) Sales Experience is a plus!

• Knowledge of facilities products such as hardware, electrical, lighting, is a plus!

• Organizational skills & Professional phone etiquette.

• Comfortable in a Inbound / Outbound Phone Call environment

• Independent and Accountable Self Starter.

• Proficiency in MS Excel and Salesforce, or similar CRM.

• Experience with consultative selling/solution selling preferred

• Proven ability to meet or exceed sales goals in a remote / hybrid position.

Job Summary

Increase business revenue by seamlessly processing and satisfying customer orders and quotation requests. Maintain margin targets and enhance profitability by building relationship value leveraging a consultative selling process.

Major Tasks, Responsibilities, and Key Accountabilities

• Achieves sales goals and targets using acceptable business practices and tools.
• Delivers and expands business revenue and customer base by prospecting, developing, and maintaining positive relationships with new and existing customers.
• Utilizes market and industry knowledge to generate new opportunities, assist customers in forecasting needs, and developing quotes.
• Enters and fulfills orders, manages inventory and projects, and obtains the highest return on investment (ROI) through innovative solutions.
• Achieves and maintains sales, margin, and profitability targets leveraging consultative selling process, HD Supply business practices and tools.  
• Leverages industry knowledge and negotiation skills to negotiate fiscally advantageous volume/discount tradeoffs through knowledge of market pricing elasticity.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.