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AI Summary
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
As an InfoSec Engineer, you will work with enterprise systems, log analysis systems, and endpoint collection systems to facilitate the identification and investigation of challenging cybersecurity issues. You will work alongside and contribute to a team of cybersecurity professionals with the objective of providing best-in-class monitoring, detection, and response services.
In this role, you will help customers enhance their cybersecurity posture by reviewing security configurations, identifying improvement opportunities, providing best-practice recommendations, and supporting customer adoption of Sophos MDR services. You will work closely with customers and internal stakeholders to help deliver a superior customer experience while contributing to the overall effectiveness of customer security programmes.
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Implement measures aimed at securing the posture of applications and platforms within customer environments.
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Identify and recommend security posture improvements to customers with the intent of reducing the risk of cyber-attacks.
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Effectively communicate the capabilities and value of MDR services to customers.
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Respond to various customer scenarios, documenting solutions and providing dependable and timely resolutions to MDR-related issues experienced by customers.
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Collaborate with Support teams and various internal organisations to provide a superior customer experience.
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Provide assistance to core Security and Threat Response teams.
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Create MDR service-related reports.
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Effectively track and report on remediation efforts.
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Interact with customers via various communication mediums including phone, email, messaging platforms, and virtual meetings.
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Review customer environments and security configurations to identify opportunities for improving protection coverage, operational readiness, and overall security posture.
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Provide customers with guidance and recommendations to help maximise the effectiveness of MDR.
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Support customer onboarding and service adoption by helping ensure environments are configured according to established best practices.
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Work closely with Customer Success, Support, Product, and other internal stakeholders to help drive positive customer outcomes.
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Maintain accurate documentation of customer engagements, recommendations, and remediation activities.
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Develop a strong understanding of Sophos products, services, and cybersecurity best practices to effectively support customer needs.
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Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field; or equivalent practical experience.
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Willingness to work outside standard business hours, including weekends and holidays, as our Managed Detection and Response service operates on a 24x7x365 basis.
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Must be able to thrive within a team environment as well as independently.
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Strong analytical, troubleshooting, and problem-solving skills.
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Excellent verbal and written communication skills.
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Ability to manage multiple priorities in a fast-paced operational environment.
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Strong attention to detail and commitment to delivering high-quality customer outcomes.
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Customer-focused mindset with strong communication, relationship-building, and stakeholder engagement skills.
Desired Skills
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Fundamental knowledge of core cybersecurity concepts.
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Fundamental understanding of network traffic analysis including TCP/IP, routing, switching, protocols, and networking fundamentals.
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Experience with vulnerability management.
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Fundamental understanding of enterprise information security data management. SIEM, EDR, or XDR experience is considered an advantage.
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Excellent troubleshooting and analytical thinking skills.
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Strong documentation and communication skills.
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Intuitive individual with the ability to manage change and demonstrate effective time management.
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Excellent customer service skills.
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Passion for information technology and information security.
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Natural curiosity and the ability to learn new skills quickly.
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Ability to think outside the box.
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Innovative mindset.
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Understanding of cybersecurity operations and managed security services.
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Familiarity with endpoint, network, cloud, and identity security concepts.
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Understanding of security monitoring, vulnerability management, and cyber risk reduction principles.
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Experience reviewing security configurations and providing security best-practice recommendations.
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Ability to analyse operational, security, and configuration data to identify potential risks and improvement opportunities.
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Strong customer engagement and stakeholder management skills.
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Ability to work effectively in a dynamic, fast-paced environment.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
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