Division of Employment and Rehabilitation Services (DERS)
Information Technology (IT) Unit
1400 W. Washington St., Phoenix, AZ 85007

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Salary: $44.3818 - $65.1000/ hourly ($92,314.14 - $135,408.00 annually) 

Grade: 30

Closing Date: Open until sufficient resumes are received

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as an Information Technology (IT) Administrator with the Information Technology (IT) Unit. This position is responsible for providing executive leadership and strategic direction for division-wide technology operations, enterprise systems administration, modernization initiatives, infrastructure coordination, and operational support activities supporting critical workforce, rehabilitation, and unemployment insurance programs.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

● Directs the operations of the Division of Employment and Rehabilitation Services’ Systems and Information Technology Team. Establishes strategic goals and operational priorities related to systems administration, automation practices, modernization efforts, enterprise applications, infrastructure support, and technology governance. Develops division policies, standards, and procedures related to information technology systems operations, information security, disaster recovery, operational continuity, and systems access management. Oversees statewide systems initiatives and enterprise technology projects supporting workforce and rehabilitation programs. Represents Division of Employment and Rehabilitation Services in meetings with internal leadership, statewide technology partners, vendors, federal representatives, and other stakeholders regarding systems operations, modernization activities, and technology initiatives.
● Directs the analysis and resolution of complex operational and systems-related issues impacting Division of Employment and Rehabilitation Services technology environments and business operations. Provides executive oversight for enterprise systems support activities involving cloud and legacy/mainframe systems, databases, application support, infrastructure coordination, help desk operations, telecommunications coordination, systems security, and operational continuity. Serves as a senior technical advisor and mentor to managers, supervisors, analysts, and technical staff.
● Evaluates business systems, operational processes, modernization initiatives, and project requirements to ensure technology solutions align with business needs, legislative requirements, security expectations, agency objectives, and operational priorities. Leads planning and evaluation activities related to enterprise systems modernization, systems integration, business process improvement, application lifecycle management, and operational enhancements. Oversees assessment of hardware, software, infrastructure, and vendor solutions to support operational effectiveness and long-term modernization strategies. Develops and monitors change management, recovery, contingency, and fallback processes to support system stability, operational resilience, and continuity of operations.
● Investigates emerging technologies, modernization opportunities, automation solutions, and operational improvements to support Division of Employment and Rehabilitation Services’ strategic objectives. Provides leadership for enterprise projects involving systems modernization, infrastructure improvements, cloud technologies, legacy/mainframe environments, business transformation efforts, and operational enhancements. Leads project governance activities including project planning, resource coordination, risk identification, issue resolution, feasibility analysis, budget considerations, timeline management, and stakeholder communication to ensure successful project delivery.
● Collaborates with Division of Employment and Rehabilitation Services ’Finance and Budget staff regarding operational planning, procurement activities, contract coordination, technology investments, and project funding considerations. Supports development and evaluation of Requests for Proposals (RFPs), vendor coordination activities, and technology procurement efforts. Monitors operational performance and project outcomes to ensure objectives are achieved and operational effectiveness continues to improve.
● Develops, monitors, and manages the Division of Employment and Rehabilitation Services’Systems and Information Technology Administration budget. Oversees management of information technology equipment, enterprise assets, licensing, and operational resources. Ensures assets, systems, and operational resources are appropriately secured, maintained, and managed in accordance with agency and statewide requirements.

Knowledge in:
● Information technology project management methodologies and governance practices
● Enterprise systems administration and operational support
● Business systems analysis and modernization strategies
● Information security, disaster recovery, and operational continuity principles

Skill in:
● Leading managers, supervisors, technical staff, and project teams
● Project governance, prioritization, and resource management
● Evaluating operational risk and recommending effective solutions
● Developing collaborative relationships across programs and agencies

Ability to:
● Lead complex enterprise technology operations and modernization initiatives
● Develop and implement strategic operational goals and technology plans
● Manage multiple large-scale projects and competing priorities simultaneously
● Communicate effectively with executive leadership, technical staff, vendors, and stakeholders

The ideal candidate for this position will have:

● Senior-level management experience
● Experience leading enterprise modernization initiatives
● Experience managing cloud and legacy/mainframe environments
● Experience supporting large operational or government technology environments
● A Project Management Professional (PMP) certification
● Experience with enterprise systems governance and operational continuity planning
● Experience supporting procurement or Requests for Proposals (RFP) processes

● Bachelor’s degree and eight (8) or more years of related experience, plus three (3) or more years of management experience, or an equivalent combination of education and experience.
● Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
● Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
● All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
● Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact HR Analyst Brian Hemminger at (480) 202.3850 or email Brianhemminger@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 202.3850 or emailing Brianhemminger@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.