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This role involves operating within a high-volume, metrics-driven call center environment, providing end-user phone support for the Student Exchange and Visitor Program (SEVP). Responsibilities include analyzing multifaceted issues related to the SEVIS system and communicating effectively with international stakeholders and academic institutions.
Work Location: Tysons Corner, VA
Schedule: Full Time; fully remote
Relocation: N/A
Note: This position requires a Public Trust Clearance.
Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.
Job Responsibilities:
Education and Experience Requirements:
Insight Technology Solutions is an Equal Opportunity Employer
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