IronMountain Solutions

Customer Service Representative NMC

IronMountain Solutions · Full Time · 2 months ago

IronMountain Solutions

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Provide telephone, email, and chat support to the Merchant Mariner community regarding the credentialing process. Address client needs and complaints while meeting call center performance metrics.

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In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

This role involves operating within a high-volume, metrics-driven call center environment, providing end-user phone support for the Student Exchange and Visitor Program (SEVP). Responsibilities include analyzing multifaceted issues related to the SEVIS system and communicating effectively with international stakeholders and academic institutions.

customer-service call-center help-desk microsoft-office

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In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The representative will answer and manage incoming calls and online tips, gather and document information related to alleged criminal or suspicious activity, and escalate urgent information as needed. They will also prepare and route reports to appropriate agencies while following established procedures and providing professional customer service.

customer-service call-center communication training organization

APPLY

In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The representative will answer and manage incoming calls and online tips, gather and document information related to alleged criminal or suspicious activity, and escalate urgent information as needed. They will also conduct basic research and prepare reports for appropriate agencies.

customer-service call-center communication training organization

APPLY

In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The representative will answer and manage incoming calls and online tips, gather and document information related to alleged criminal or suspicious activity. They will also review tips, conduct basic research, and escalate urgent information as needed.

customer-service call-center communication training organization

APPLY

In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The In-Bound Call Center Representative will answer and manage incoming calls and online tips from the public, gathering and documenting information related to alleged criminal or suspicious activity. They will also review tips, conduct research, and escalate urgent information as needed.

customer-service call-center communication training organization

APPLY

In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The representative will answer and manage incoming calls and online tips, gather and document information related to alleged criminal or suspicious activity. They will also review tips, conduct research, and escalate urgent information as needed.

customer-service call-center communication training organization

APPLY

In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The representative will answer and manage incoming calls and online tips, gather and document information related to alleged criminal or suspicious activity, and escalate urgent information as needed. They will also prepare reports and follow established procedures and data privacy requirements.

customer-service call-center communication training organization

APPLY

In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The representative will answer and manage incoming calls and online tips, gather and document information related to alleged criminal activity, and escalate urgent information as needed. They will also prepare reports and follow established procedures and data privacy requirements.

customer-service call-center communication training organization

APPLY

In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The representative will answer and manage incoming calls and online tips, gather and document information related to alleged criminal or suspicious activity, and escalate urgent information as needed. They will also prepare reports and follow established procedures and data privacy requirements.

customer-service call-center communication training organization

APPLY

In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The representative will answer and manage incoming calls and online tips, gather and document information related to alleged criminal or suspicious activity. They will also review tips, conduct research, and escalate urgent information as needed.

customer-service call-center communication training organization

APPLY

In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The representative will answer and manage incoming calls and online tips, gather and document information related to alleged criminal or suspicious activity. They will also review tips, conduct research, and escalate urgent information as needed.

customer-service call-center communication training organization

APPLY

In-Bound Call Center Representative

IronMountain Solutions · Full Time · 6 months ago

IronMountain Solutions

🌎 United States ⭐ 2-5 yrs exp 💼 Support

The representative will answer and manage incoming calls and online tips, gather and document information related to alleged criminal or suspicious activity, and escalate urgent information as needed. They will also conduct basic research and prepare reports for appropriate agencies.

customer-service call-center communication training organization

APPLY