Implementation Specialist

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious ­­­­­Implementation Specialist to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.

Responsibilities:

• Serve as the primary point of contact for brokers and employer groups.

• Build strong relationships and maintain ongoing communication regarding timelines, deliverables, renewal schedules, and issue resolution.

• Coordinate benefit changes, product updates, carrier documentation, and renewal guidance.

• Support strategic discussions to help brokers expand voluntary and ancillary benefit offerings.

• Partner closely with NEP’s Implementation team to ensure smooth onboarding of new groups.

• Gather required documents, census files, plan details, and carrier approvals.

• Assist with benefit administration system setup on Employee Navigator, Ease, Selerix, or Optix.

• Track implementation progress and communicate status updates to brokers and internal teams.

• Support enrollment planning with NEP’s Enrollment Operations team.

• Help finalize timelines, campaign strategies, counselor assignments, and communication materials.

• Ensure all technology, eligibility files, and plan builds are aligned ahead of enrollment dates.

• Assist in resolving post-enrollment issues, data discrepancies, and carrier file concerns.

Qualifications:

• 2–5+ years of experience in employee benefits, voluntary benefits, benefit administration, or insurance account management.

• Experience with Employee Navigator, Ease, Selerix, or other ben admin platforms preferred.

• High School Degree required

• Strong communication and relationship-building skills.

• Highly organized with strong attention to detail and ability to manage competing priorities.

• Problem-solver with a customer-first mindset.

• Ability to work collaboratively with multiple internal teams.

• Active Life & Health license preferred (or willingness to obtain).

Benefits: 

• Company Paid Life Insurance, Long-Term and Short-Term Disability.

• Medical, Dental, Vision and FSA/HSA plans.

• 401(k) with company match.

• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

• Generous PTO.

• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.