Implementation & Client Success Leader - Evinova

Implementation & Client Success Leader - Evinova

Loction: Field Based (Remote)

Salary: Competitive + Excellent Benefits 

Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges?  Then Evinova, a new health tech business part of the AstraZeneca Group might be for you! Transform billions of patients’ lives through technology, data, and innovative ways of working. You’re disruptive, decisive, and transformative. Someone excited to use technology to improve patients’ health. We’re building a new Health-tech business – Evinova, a fully-owned subsidiary of AstraZeneca Group. 

Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch pioneering digital solutions that improve the patients’ experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector.   

About the Role 

As an Implementation & Client Success Leader at Evinova, you are the accountable delivery lead, the primary point of contact for the customer on delivery, the person who holds the plan and the risk, and the one who ensures the team around you is coordinated and on track and that the customer stays confident.

It is a hands-on role. This role is the engine that turns a signed contract into a live, adopted solution.

You will be joining a team that is scaling. There is no fully established playbook to inherit. Part of this role is contributing to how we deliver and document what works, improving what doesn’t, and helping us get better as we grow.

What You'll Do 

• Managing end-to-end customer implementations across your active portfolio, ensuring successful delivery throughout each stage of the process.

• Owning the delivery plan, milestones, dependencies, and RAID log for each active study, maintaining clear oversight and accountability.

• Coordinating with Solution Engineers, testers, and Product Engineering to ensure builds remain on track and delivery timelines are met.

• Acting as the primary customer contact for delivery status updates, risk management, and escalations throughout the implementation lifecycle.

• Identifying where product development timelines or release scope may create delivery risks, and managing those risks transparently with both customers and internal stakeholders.

• Adapting the delivery approach across different deployment models, including forward deployed, guided, and self-serve.

• Leading the hypercare closeout process, ensuring lessons learned are captured, handover is documented, and no unresolved post-go-live issues remain.

• Contributing to the delivery playbook by documenting approaches, highlighting gaps, and supporting continuous team learning.

About You 

You are highly organized, solution-oriented, and tech-savvy. You have experience in managing multiple complex projects for enterprise customers and a foundational understanding of clinical operations. You thrive in customer-facing roles and are passionate about improving healthcare through technology.   

Essential Qualifications 

• Demonstrable track record of delivering SaaS implementations on enterprise platforms within regulated industries.

• Experience delivering implementations while a product was still maturing, including managing implementation risk arising from adoption rates, customer readiness, and timelines.

• Strong delivery discipline, with the ability to demonstrate a robust delivery plan, a well-maintained RAID log, and sound risk-based decisions made under pressure.

• Experience managing multiple concurrent implementations across different deployment models.

• Ability to maintain delivery quality in ambiguous environments where no established playbook exists.

• Experience managing sophisticated customers with high governance standards, particularly in pharma, life sciences, or similarly regulated enterprise environments.

• Proactively identifies and escalates risks early and directly, rather than downplaying them to protect relationships.

• Communicates delivery status, product constraints, and timeline risks honestly and clearly, including when the message may be challenging.

• Experience managing sponsor-side Digital and Data stakeholder relationships at programme level.

• Builds trust through consistent delivery, rather than reassurance alone.

• Sufficient technical literacy to lead engineers, interpret a data model, and understand integration dependencies, without necessarily being an engineer.

• Comfortable engaging with Product Engineering on build sequencing, release scope, and configuration constraints.

• Understands how AI-enabled product features influence implementation sequencing and data readiness.

• Able to identify when a product gap requires escalation and articulate it clearly for both technical and non-technical audiences.

• Brings structure to environments that do not yet have it, rather than waiting for an existing framework.

• Uses AI tooling as part of their current workflow for delivery planning and project management, rather than viewing it as a future aspiration.

• Comfortable contributing to process development while continuing to manage live delivery.

• Resilient under competing pressures from customer, commercial, and product stakeholders simultaneously. Customer and Stakeholder Management

Why Evinova (AstraZeneca)? 

Evinova draws on AstraZeneca’s deep experience developing novel therapeutics, informed by insights from thousands of patients and clinical researchers. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment.  We know that regulators, healthcare professionals, and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides its own, different digital solutions. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the wider healthcare community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately patients.  Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector.  Join us on our journey of building a new kind of health tech business to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting-edge methods, and bringing unexpected teams together. Interested? Come and join our journey. 

So, what’s next? 

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you. 

Where can I find out more? 

Learn more about Evinova: www.evinova.com

Follow Evinova on LinkedIn: https://www.linkedin.com/company/evinova/