Immigration Consultant

Job Description

Contract: Full-time, permanent

Team: EA Coordination – Spain Team

Office Location: Remote (Spain). Preferred location: Madrid or Barcelona.  

The role:

Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.

Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training. 

Key responsibilities:

• Under moderate supervision, the consultant’s main responsibility is to manage a range of immigration matters in assigned countries for a specific portfolio of clients
• Liaise with third party vendors (TPV) and clients to ensure cases are on track
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager
• Update stakeholders on milestones
• Keep key clients up to date with developments in local immigration law/processes
• Coordinate additional services with other internal teams (consular, documents etc) where applicable
• Exercise judgement in identifying and escalating matters to line managers attention
• Answer existing and prospective client queries, hosting consultation calls when applicable
• Document review
• Ad-hoc project work to streamline/improve processes
• General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks

The team:

The team is a dynamic team with employees from various backgrounds and countries with at least 10 different languages being spoken.

What we are looking for:

Essential criteria:

• Experience in Spanish immigration matters
• Spanish language skills
• A self-starter with excellent communication skills
• Ability to manage your own time and caseload
• Previous experience of managing a high volume of work in a fast-paced environment
• Strong customer service skills
• Previous customer facing experience
• revious case/project handling experience

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.