Human Resources Information System (HRIS) Manager

About Everstand

Everstand is a private, nonprofit organization providing youth and their families with education, mental health, and residential services across the Mid-Atlantic. Our purpose is to enrich communities, one family at a time. Guided by our core values of relationships, impact, safety, and empathy, we see the whole child, not the behavior.

Position Summary

The Human Resources Information Systems (HRIS) Manager is responsible for the strategic administration, optimization, security, and continuous improvement of Everstand's Human Capital Management Technology platforms. This position serves as the organization's subject matter expert for HR technology, leading system administration, business process automation, reporting, integrations, implementation projects, and data governance initiatives. The HRIS Manager partners with Human Resources, Information Technology, Finance, Payroll, Quality Improvement, and operational leadership to ensure HR systems support organizational goals while delivering efficient, compliant, and user-friendly solutions.

This role oversees the ongoing administration of ADP Workforce Now, Greenhouse ATS, HireRight, ServiceNow HR workflows, and future HR technology platforms while leading system implementations, upgrades, integrations, and optimization initiatives. Your efforts will help us fulfill our mission of enriching communities, one family at a time.

Essential Functions

• Serves as the HR technology advisor to organizational leadership.
• Primary system administrator for ADP Workforce Now and all HR technology platforms.
• Configure, maintain, and optimize HRIS modules including:
• Core HR
• Payroll
• Benefits Administration
• Time & Attendance
• Performance Management
• Recruiting
• Onboarding
• Compensation

• Develop and execute the organization's HR technology roadmap.
• Evaluate emerging HR technologies and recommend system enhancements.
• Lead continuous improvement initiatives that increase automation and operational efficiency.
• Identify opportunities to eliminate manual processes through technology.
• Lead the implementation of new HR technologies.
• Manage vendor relationships and implementation partners.
• Oversee project timelines, testing, issue resolution, and production deployments.
• Coordinate User Acceptance Testing (UAT).
• Develop implementation of documentation and Standard Operating Procedures.
• Analyze HR workflows.
• Recommend automation opportunities.
• Simplify business processes.
• Develop system documentation and SOPs.
• Improve employee and manager self-service capabilities.

Customer Support & Training

• Serve as Tier III HRIS support.
• Troubleshoot system issues.
• Train HR staff and organizational leaders.
• Develop user guides and job aids.
• Coordinate vendor support when necessary.

Vendor Management

• Serve as primary liaison with HR technology vendors.
• Monitor vendor performance.
• Coordinate upgrades.
• Manage support tickets.
• Evaluate contract renewals and future system enhancements
• Ensure successful adoption through communication and change management.

Non-Essential Functions

• Perform additional duties as assigned.
• Assist other departments as organizational needs require.
• Participate in organizational committees and special projects.

Core Competencies

The HRIS Manager demonstrates a strong combination of technical expertise, strategic thinking, operational excellence, and customer service while serving as the organization's Human Resources technology leader. Success in this role requires the ability to translate business needs into technology solutions, foster collaboration across departments, and continuously improve systems that support Everstand's mission. The successful candidate will demonstrate proficiency in the following competency areas:

HRIS Administration & Systems Expertise

• Maintains advanced knowledge of Human Resource Information Systems (HRIS), ensuring optimal system configuration, functionality, security, and data integrity.
• Serves as the organization's subject matter expert for HR technology platforms and continuously identifies opportunities to improve system performance and user experience.

Project Management & Implementation

• Effectively plans, coordinates, and manages multiple HR technology initiatives simultaneously while meeting established timelines and organizational objectives.
• Leads system implementations, upgrades, testing, and change initiatives with a strong focus on collaboration, communication, and successful adoption.

Business Process Improvement

• Evaluates existing Human Resources processes to identify opportunities for automation, standardization, and operational efficiencies.
• Develops scalable solutions that reduce manual effort, improve accuracy, and enhance the employee experience.

Data Analytics & Reporting

• Demonstrates the ability to analyze workforce data, identify trends, and develop meaningful reports and dashboards that support strategic decision-making.
• Ensures the accuracy, integrity, and confidentiality of organizational data while maintaining compliance with applicable regulations.

Systems Integration & Technology Innovation

• Understands how HR systems interact with payroll, benefits, recruiting, finance, and other enterprise platforms.
• Collaborates with internal and external partners to support seamless system integrations while evaluating emerging technologies that enhance organizational effectiveness.

Change Management & Customer Service

• Effectively manages organizational change by communicating system enhancements, providing user support, and delivering training that promotes adoption and continuous learning.
• Builds positive working relationships by providing responsive, solution-oriented customer service to employees, managers, vendors, and leadership.

Critical Thinking & Problem Solving

• Uses sound judgment, analytical reasoning, and creative thinking to identify root causes, evaluate options, and implement practical solutions to complex business and technology challenges.
• Anticipates potential risks and proactively develops mitigation strategies.

Organization, Time Management & Attention to Detail

• Demonstrates exceptional organizational skills while effectively managing competing priorities in a fast-paced environment.
• Produces accurate work with a high degree of attention to detail, ensuring compliance, data quality, and operational excellence.

Communication & Collaboration

• Communicates technical concepts clearly and effectively to both technical and non-technical audiences.
• Builds collaborative partnerships across departments through professionalism, transparency, active listening, and strong interpersonal skills.

Strategic Thinking & Technology Adaptability

• Aligns HR technology initiatives with organizational goals and long-term strategic priorities.
• Embraces innovation and adapts quickly to evolving technology, regulatory requirements, and business needs while fostering a culture of continuous improvement.

Required Education and Experience

• Bachelor’s degree in human resources, Information Systems, Business Administration, Computer Information Systems, or related field.
• Five (5) years of progressively responsible HRIS administration experience.
• Three (3) years managing enterprise HRIS platforms.
• Experience implementing enterprise HR systems.
• Experience with HR technology integrations.
• Advanced Microsoft Excel proficiency.

Preferred Education & Experience

• Master's degree preferred.
• ADP Workforce Now experience.
• Greenhouse ATS administration.
• HireRight administration.
• ServiceNow HRSD experience.
• Experience in nonprofit, healthcare, education, or human services.
• Knowledge of HR compliance and employment regulations.
• Experience leading enterprise technology projects.

Preferred Certifications

• SHRM-CP or SHRM-SCP
• HRCI Certification
• ADP Workforce Now Certification

Supervisory Responsibilities

• No direct reports.

Work Environment

This position operates primarily in a professional office environment using standard office equipment and technology platforms. Hybrid work may be available based upon organizational needs.

Physical Demands

Consistent with Everstand's standard language regarding office work, mobility, communication, lifting up to 25 pounds, and computer use.

Travel

Occasional travel (10–15%) between Maryland, Pennsylvania, West Virginia, and Washington, DC locations.

What does the benefits package look like? 

• Generous Paid Time Off: Accrue three (3) weeks of vacation annually, plus two floating holidays and 10 paid company holidays each year—providing 30+ days of paid time off.
• Paid Leave: Paid sick leave and bereavement leave.
• Comprehensive Health Coverage: Medical, dental, and vision insurance with eligibility beginning on your first day of employment.
• FREE Employee Health Insurance: Everstand provides employee-only medical coverage at no cost through Allied Health.
• Retirement Savings: Retirement plan with an employer match of up to 3%.
• Tuition Reimbursement: Eligible after three months of employment, with reimbursement of up to $5,000 annually for approved educational expenses.
• Additional Benefits: Access to a variety of voluntary and employer-sponsored benefit programs designed to support your financial, personal, and professional well-being.

Position Type/Expected Hours of Work:

This is full-time remote position; Monday through Friday, 9:00 a.m. – 5:00 p.m. This position may require work hours to include occasional evenings, on-site, and off-site attendance at meetings. Leave is available by going through the prescribed leave request process. Non-essential to inclement weather response.

This job description is not intended to represent a comprehensive list of activities, duties or responsibilities required by the employee. Duties, responsibilities, and activities may change at any time with or without notice. 

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