Human Resources Generalist

Description

HR Generalist

Purpose

Provide field-based HR support to team members and leaders, ensuring consistent execution of HR practices, responsive case handling, and strong follow-through on company initiatives. Serve as the first-line HR partner in the field, reporting to and backing up Field HR Operations team.

Key Contributions

• Execute HR field support including ER cases, compliance tasks, investigations, and documentation.
• Serve as the primary HR point of contact for assigned locations, building direct rapport with field leaders.
• Back up peers across territories as needed
• Execute established performance management standards.
• Provide HR presence during acquisitions as needed, supporting onboarding and transition needs.
• Support execution of company HR initiatives (e.g., open enrollment, wellness events, contests, annual merit cycle) through communication, logistics, and field leader follow-up.
• Travel as needed, up to ~25% with overnights, for field support, investigations, acquisitions, and meetings.

Success Metrics

• ER case support: 85%+ of assigned ER cases closed within 7 business days; complex cases escalated with complete documentation and timely updates.
• Compliance execution: 100% of local HR tasks (reviews, PIPs, investigations) executed accurately and on time.
• Acquisition support: 100% of assigned follow-up tasks completed within 30 days when engaged by the HR Integration Partner or HRBP.
• Company initiative execution: 100% of assigned sites complete HR program requirements (OE, merit, wellness, contests) on time.
• Leader partnership: = 90% of managers report HRG as responsive and effective in supporting team member inquiries and needs.
• Capability growth: Demonstrated year-over-year expansion of responsibilities toward independent HR case handling, investigations, and acquisition support.

Growth Impact

• Resolves routine local issues, reducing escalations to senior HR.
• Reduces compliance risk by following HR policy and labor standards.
• Adds acquisition integration capacity without added headcount.
• Supports retention and engagement by completing local HR programs.
• Reduces hiring cost and risk by building an internal pipeline for Senior HR Generalist roles.

Capabilities & Strengths

• Field Execution & Reliability: Delivers consistent, accurate HR support under established processes; builds trust with field leaders through responsiveness and follow-through.
• Developing Judgment: Recognizes when a matter falls within standard case-handling versus when it needs escalation; growing independent decision-making under guidance.
• Collaborative Partnership: Works effectively with peer HR Generalists and the Senior HRG/HRBP, communicates clearly, and maintains confidentiality and professionalism in sensitive matters.

Requirements

Required Qualifications

• 2–4 years of HR experience, including employee relations, performance management, and HR documentation in field-based or multi-location settings.
• Working knowledge of federal and multi-state employment laws and HR practices for assigned territory.
• Ability to travel up to 25%, including overnights, and use HRIS, Microsoft Office, and HR reporting tools.

Preferred Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field; equivalent relevant experience considered.
• PHR, SHRM-CP, or equivalent certification.
• Experience supporting acquisitions, organizational change, or a private equity-backed, high-growth home services or field operations organization.
• Bilingual (English/Spanish).