HR Associate

Job Title: Employee Relations Specialist

Job Description

The Employee Relations Specialist works closely with onboarding, payroll, and recruiting teams to deliver an exceptional experience for contractors throughout their assignments. This role serves as the primary point of contact for contractors, ensuring accurate payroll processing, proactive employee relations support, and thoughtful career guidance as assignments progress and conclude.

Responsibilities

• Serve as the primary point of contact for contractors throughout the duration of their assignments, providing consistent support and guidance.
• Collaborate closely with Payroll Services Specialists to complete follow-up with contractors and ensure accurate and timely payroll processing.
• Conduct first-week service calls with all contractors at the start of their assignments to establish rapport, answer questions, and set expectations.
• Provide timesheet and expense entry training to contractors so they can accurately record time and costs.
• Make quarterly service calls to contractors to deliver high-touch customer service and proactively address any concerns.
• Partner with the payroll team to collect timecards and related documentation, ensuring payroll is processed on schedule and without errors.
• Work with assignment managers to gather performance feedback and share it consistently with contractors to support their development.
• Collaborate with internal HR regarding benefits, employee relations matters, retirement plans, and other HR-related topics impacting contractors.
• Identify, investigate, and resolve contractor-related issues in a timely and professional manner.
• Maintain worker authorization documentation, including monitoring expiration dates and conducting necessary follow-up to keep records current.
• Support contractors with performance improvement by discussing strengths, development areas, and skills they are gaining during the assignment.
• Help contractors understand potential career paths and options available to them after their current assignments are completed.
• Partner with the National Recruiting Center to explore and determine new assignment opportunities for contractors as their current engagements come to an end.
• Participate in internal account reviews and quarterly scorecard meetings to share insights on contractor performance, engagement, and overall experience.
• Provide professional, customer-focused communication via phone and email, ensuring all interactions reflect a people-first, service-oriented culture.
• Accurately enter and maintain contractor information and documentation in systems, demonstrating strong data entry and administrative support skills.
• Manage multiple contractor relationships and tasks simultaneously, using effective time management and attention to detail to meet deadlines.

Essential Skills

• Demonstrated customer service experience with a professional, service-oriented approach.
• Experience working in an office setting or similar professional environment.
• Strong computer skills, including proficiency with the Microsoft Office Suite.
• Ability to work with basic Excel functions for tracking, reporting, or data entry.

Work Environment

This is a fully remote position with standard hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.

This is a Contract position based out of Troy, MI.

The pay range for this position is $19.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 28, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.