Helpdesk Support Specialist

Description

Must be a Michigan resident to qualify for this role.

Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. Process enrollment forms received. Document all calls received in State or Project systems. Report system issues, concerns, or discrepancies.

1. Responds to enrollment, eligibility, or helpline services calls and questions, mails information in response to requests, and refers callers or their concerns to the appropriate department and documents the call in the appropriate systems.

2. Educates beneficiaries on managed care or other DCH programs.

3. Verifies enrollment and case information in CRM, Champs, and MAXeb. Maintains updated knowledge of plans and providers that are available to beneficiaries.

4. Assists beneficiaries in enrolling/disenrolling in plans, and in selecting a Primary Care Provider, including entering enrollments into the appropriate system. Answers caller questions about completing applications.

5. Reviews enrollment forms for accuracy and completeness.

6. Assists beneficiaries with attestations and/or exemption forms in compliance with MDHHS requirements. Sends necessary letters to beneficiaries.

7. Maintains updated knowledge of the project.

8. Assists with on-the-job training for employees as necessary.

9. Raises issues of concern and/or problems to the attention of the Lead Client Service Representative, Supervisor, or

Call Center Manager.

10. Meets all standards established for the position as outlined in the attached performance criteria.

11. Performs other duties as may be assigned by management.

Skills

Customer Service, Call Center, Microsoft office, CSR, phones, data entry, high volume calls, Bilingual

Top Skills Details

Customer Service,Call Center,Microsoft office

Additional Skills & Qualifications

Must have:

6 months of customer service to qualify for the role.

Feel comfortable working on a computer and the ability to use dual monitors

25 WPM on typing test

Great communication both verbal and written

Clear and articulate speech as this position is over the phone

Customer service experience (could be call center, retail, banking, face to face or over the phone customer service)

Nice to haves:

Benefit enrollment experience

Champs, CRM, MAXeb experience

Large volume call experience

Experience Level

Entry Level

This is a Contract to Hire position based out of East Lansing, MI.

The pay range for this position is $16.97 - $16.97/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of East Lansing, MI.

This position is anticipated to close on Nov 2, 2026.

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.