Halo ITSM Integration Architect / Senior Integration Developer - W2
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AI Summary
Design, develop, and support complex integrations between HaloITSM and third-party systems using various API and database-driven methods. Lead integration projects from discovery through implementation while mentoring junior developers and ensuring successful project outcomes.
Key Responsibilities
- Design, develop, and support integrations between HaloITSM and third-party systems.
- Develop API-based, database-driven, file-based, and event-driven integrations.
- Participate in customer discovery sessions to gather business and technical requirements.
- Translate business requirements into technical integration solutions.
- Troubleshoot and resolve complex integration and data synchronization issues.
- Create technical documentation, integration specifications, and deployment procedures.
- Lead integration projects from design through implementation and support.
- Mentor and guide junior integration developers and consultants.
- Review technical designs and code developed by team members.
- Assist with estimating effort and defining project delivery approaches.
- Work directly with customers, vendors, and internal stakeholders to ensure successful project outcomes.
Required Qualifications
- 5+ years of software development and systems integration experience.
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Strong programming experience in one or more of the following:
- C#
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- Python
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- JavaScript / Node.js
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- Java
- Strong experience working with REST APIs, JSON, XML, and web services.
- Experience integrating cloud and on-premises applications.
- Strong SQL and database experience.
- Experience troubleshooting complex technical issues across multiple systems.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work directly with customers and lead technical discussions.
- Experience mentoring or leading junior technical resources.
Preferred Qualifications
- Experience with HaloITSM or HaloPSA.
- Experience with Microsoft Azure, Azure Functions, Logic Apps, or Power Automate.
- Experience with Microsoft Entra ID (Azure AD), OAuth, SAML, and SCIM.
- Experience with ETL, data migration, and data transformation projects.
- Experience with monitoring and support of production integrations.
- Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), or ITIL frameworks.
Desired Characteristics
- Strong customer-service mindset.
- Able to communicate effectively with both technical and non-technical audiences.
- Self-motivated and capable of working independently.
- Strong attention to detail.
- Passion for mentoring and developing junior team members.
- Comfortable working in a consulting and project-based environment.
- Able to balance technical excellence with practical business outcomes.
This is a remote position.
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