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AI Summary
ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
DESCRIPTION
We are looking for a builder-first GTM Engineer to join our Revenue Operations team. In this role, you will sit at the intersection of technical development and Go-To-Market (GTM) operations — designing, building, and deploying AI-powered applications and automated workflows that eliminate manual friction across our Sales, Customer Success, and RevOps functions.
This is a hands-on technical role, not a coordination role. You will own the full lifecycle of the solutions you build: from auditing a broken manual process to shipping a scalable, production-grade tool that commercial teams actually use every day. If you thrive in environments where speed, curiosity, and technical craftsmanship directly translate to business impact, this role is for you.
Your Impact & Responsibilities
Design & Build GTM Automations
Develop and maintain complex, enterprise-grade automated workflows that streamline GTM processes — including pipeline status tracking, onboarding logs, renewal triggers, and cross-platform data syncing.
Audit manual, time-intensive processes and architect scalable, automated replacements from the ground up.
AI Integration & Application Development
Apply AI/LLM tools, prompt-engineered workflows, and AI-assisted development practices to automate GTM processes and accelerate team productivity.
Use modern rapid-application-development platforms to build, iterate on, and deploy production-grade internal tools, dashboards, and custom web applications.
Build AI-augmented solutions that reduce manual work and surface actionable insights across the revenue lifecycle.
Systems Integration & Architecture
Connect automated solutions and custom-built applications with enterprise CRMs (Salesforce), collaboration platforms (Microsoft 365, SharePoint), and messaging APIs to create a unified, automated commercial ecosystem.
Manage cloud database integrations and ensure data integrity across connected systems.
GTM Stakeholder Partnership
Partner with Sales, Customer Success, and RevOps leaders to translate operational bottlenecks into functional technical solutions — serving as a hands-on workflow architect, not just a ticket-taker.
Create clear technical documentation and SOPs for the tools you build to drive adoption across the commercial organization.
REQUIREMENTS
3–5 years of experience working within or closely alongside GTM, Sales Operations, or Revenue Operations functions — with a deep working knowledge of sales pipelines, workflows, and commercial processes.
Hands-on automation expertise: proven experience building complex, enterprise-grade workflows on modern cloud automation platforms (e.g., Make, Zapier, Power Automate, or equivalent).
AI application development: practical experience using AI-assisted or rapid-application-development environments (e.g., Lovable, Bolt, Cursor, or equivalent) to prototype, iterate, and deploy functional web applications with integrated front-ends, back-ends, and databases.
Applied AI fluency: working knowledge of LLMs and AI tooling in a business context, including prompt engineering and AI-augmented automation design.
Systems proficiency: strong working knowledge of Salesforce CRM, Microsoft 365 / SharePoint / Outlook (Graph APIs), and cloud database platforms such as Supabase or equivalent.
Builder mindset: you see a broken manual process and your instinct is to design and ship an automated solution, not to document it and wait.
Preferred
Experience with custom API integrations and configuring secure authentication (OAuth, API key management).
Background building tools for Account Management or Customer Success teams — such as automated asset generation, renewal tracking dashboards, or CS health score tooling.
Salesforce technical proficiency: process flows, custom objects, SOQL, or Apex.
Experience structuring, reconciling, and transforming large sales or revenue datasets.
Hands-on experience with Power Automate, Google Cloud Platform (GCP), or enterprise-grade cloud automation suites.
This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!
Benefits
STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $75,000 - $112,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until July 24, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
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