GoHighLevel Operations & Client Support VA

HIRING: GoHighLevel Operations & Client Support VA

We are looking for a highly organized and client-focused GoHighLevel Operations & Client Support VA to support the day-to-day operations of a CRM solutions business.

The ideal candidate has hands-on experience with GoHighLevel, A2P/10DLC, client onboarding, CRM management, and customer support. The candidate should be comfortable setting up and managing client accounts, assisting with platform-related concerns, communicating directly with clients, and handling various operational tasks independently.

The successful candidate should be proactive, detail-oriented, professional, and confident working with clients while managing multiple day-to-day responsibilities.

Responsibilities

GoHighLevel & CRM Management

• Set up, activate, and manage client accounts within GoHighLevel


• Manage contacts, pipelines, conversations, calendars, and other CRM-related tasks


• Assist with GoHighLevel account configuration and platform support


• Monitor client accounts and help identify and resolve basic issues


• Assist with workflows, automations, forms, and other GHL-related tasks as needed


• Maintain accurate and organized client information and account records

Client Onboarding & Support

• Assist with new client onboarding and account activation


• Guide clients through the onboarding process and required setup


• Collect and organize client information and requirements


• Provide day-to-day customer and client support


• Respond to client questions and assist with basic troubleshooting


• Conduct client check-ins and follow-ups


• Track outstanding client requests and ensure timely follow-through

A2P / 10DLC Support

• Assist with A2P/10DLC registration and related account setup


• Help gather and organize required client information and documentation


• Monitor registration or setup status and follow up on pending requirements


• Assist clients with A2P/10DLC-related concerns when needed


• Maintain accurate records of client registration and messaging-related information

Client Communication & Meetings

• Communicate professionally with clients through email, chat, and other channels


• Participate in client meetings and calls as needed


• Explain basic platform or account-related processes clearly to clients


• Follow up with clients regarding pending tasks, requirements, and concerns


• Maintain professional and responsive client communication

Administrative & Operations Support

• Assist with day-to-day business and operational tasks


• Track tasks, deadlines, client requests, and follow-ups


• Organize documents, records, and client information


• Assist with general administrative and data entry tasks


• Help monitor ongoing operational requirements and pending items


• Work independently while keeping tasks and priorities organized

Social Media Support

• Create and schedule basic social media posts


• Assist with organizing social media content and posting schedules


• Perform basic social media-related administrative tasks as needed

Qualifications

• Hands-on experience with GoHighLevel


• Previous experience with A2P/10DLC registration or setup


• Experience with client onboarding and account activation


• Experience with CRM management


• Previous experience in customer support, client support, account management, or a similar role


• Experience handling client-facing communication and meetings


• Strong understanding of GoHighLevel features, account management, and CRM operations


• Strong organizational and administrative skills


• Excellent written and verbal English communication skills


• Strong attention to detail and follow-through


• Ability to manage multiple tasks and priorities independently


• Basic experience with social media management


• Professional, proactive, reliable, and client-focused


• Experience working with US-based clients or businesses is a strong advantage

What We’re Looking For

• A well-rounded GHL professional who can support both clients and day-to-day CRM operations


• Someone who is proactive, organized, detail-oriented, and confident in client communication


• A candidate with hands-on operational experience, rather than only basic GoHighLevel knowledge


• Someone looking for a long-term opportunity

Compensation

• $5/hour

Work Setup

• 100% Work From Home

Schedule

• Monday to Friday


• Part-Time


• 11:00 AM–3:00 PM PST