Global Operations Manager

Mindy Support is looking for a Talent Operations Manager to build and scale the company’s global data-sourcing ecosystem.

The primary focus of this role is the launch and management of a strategic crowdsourcing and data collection initiative, alongside end-to-end ownership of all talent and data-sourcing channels. These channels will include global gig contributors, dedicated data collection teams, subcontractors, recruitment partners, agencies, and external data providers globally.

This is a hands-on leadership role for someone who can design the operating model, build the sourcing infrastructure, launch new channels quickly, and create the systems required to deliver large-scale data projects consistently across multiple geographies.

The position will work closely with the CEO, Commercial Director, operations leadership, and recruitment. 

The underlying mandate is to strengthen delivery capacity fast, improve operational control, and create a scalable sourcing model that supports the next stage of the company's growth.

Key responsibilities

Scale the Data Collection business

• Lead the launch of data collection as a dedicated strategic service line.

• Define the operational model, sourcing structure, resourcing approach, recruitment requirements, quality standards, and delivery processes for data collection service

• Build repeatable playbooks and best practices for new data collection projects, markets, languages, and contributor profiles. 

• Translate commercial demand into practical sourcing and workforce plans

• Ensure that new large-scale projects can be staffed, launched, and scaled quickly without compromising quality or control.

Own the global data-sourcing ecosystem

Oversee and continuously improve all channels used to source talent, contributors, and data, including:

• Global crowdsourced gig talent

• Direct recruitment

• Staffing agencies and subcontractors

• Specialist data providers

• Job boards, community channels, and referral networks

• Other scalable on-demand talent channels

Build and grow the crowdsourcing channel

• Scale Mindy Support’s crowdsourcing delivery model across new geographies, talent pools, languages, and service lines.

• Build and maintain a large, engaged community of active contributors.

• Establish contributor segmentation, qualification, onboarding, activation, retention, and re-engagement processes.

• Design operating standards for contributor communication, support, performance management, and quality control.

• Improve the reliability and predictability of crowd-based delivery

• Coach and guide internal recruitment and talent operations teams.

The role is expected to work closely with the Head of Recruitment, improve sourcing strategies and ramp-up execution, and provide guidance to the recruitment function.

Build automation and operating infrastructure

• Introduce automation across sourcing, recruitment, contributor onboarding, qualification, communication, scheduling, activation, and reporting.

• Reduce manual coordination in large-scale ramp-ups.

• Select or implement the systems required to manage a distributed global contributor base.

• Create standardized workflows that make project launches faster and more predictable.

Establish operational systems, metrics, controls, and reliable forecasting

Build a practical performance-management system covering:

• Sourcing funnel performance

• Conversion rates

• Cost per qualified contributor

• Cost per hire

• Channel effectiveness

• Time to source

• Time to ramp

• Contributor quality

• Contributor utilization

• Retention and reactivation

• Candidate and contributor NPS

• Partner performance

• Capacity by geography, language, and skill set

• Forecast demand versus available supply and other business metrics

• Establish and continuously improve internal processes related to the field

Within the first 1-3 months, you will be expected to deliver:

• A clear and scalable operating model for data collection and crowdsourced delivery

• A unified strategy across all data and talent-sourcing channels

• Faster and more predictable project ramp-ups

• Significant growth in the number of active, qualified contributors

• Stronger geographic, linguistic, and skills coverage

• A reliable network of subcontractors and data providers

• Automated sourcing and onboarding workflows

• Clear operational dashboards, KPIs, and capacity forecasts

Successful candidate profile:

We are looking for a senior operator who combines strategic thinking with hands-on execution:

• 5+ years of relevant experience within strategic recruitment/delivery/program management functions

• Proven experience in talent operations, workforce operations, crowdsourcing, recruitment operations, data collection, outsourcing, BPO, gig platforms, or distributed workforce management

• Experience launching or scaling high-volume, multi-country talent or contributor programs

• Strong understanding of crowdsourced delivery models and gig workforce operations

• Experience managing multiple sourcing channels, including direct recruitment, agencies, subcontractors, communities, and external providers

• A track record of building operational models, processes, controls, and performance systems from the ground up

• Experience with rapid project ramp-ups and fluctuating workforce demand

• Strong analytical capability and confidence working with funnel, capacity, cost, quality, and productivity metrics

• Strong partner-management and commercial negotiation skills

• A high level of ownership, energy, pragmatism, and execution discipline

• Open and creative mindset, proficiency with modern AI tools

• Experience in AI data services, data annotation, data collection, content moderation, localization, BPO, customer support outsourcing, or other distributed service environments would be a strong advantage.

This role requires someone who:

• Moves quickly from strategy to implementation

• Is comfortable creating structure in an evolving environment

• Challenges weak assumptions and brings practical solutions

• Builds accountability without creating unnecessary bureaucracy

• Communicates clearly with teams, partners, and senior leadership

Why join Mindy Support

• Competitive compensation

• Opportunity to build a strategic business capability from an early stage

• Work on large-scale projects supporting leading global AI companies, in an environment that values ownership, clear thinking, and practical execution