Global Key Account Director, Consumer Health

Location: East Coast or Midwest (Remote)

Overview

IQVIA is seeking a strategic and commercially driven Director, Key Account Management to lead and accelerate growth across a portfolio of strategic and global Consumer Health clients. This role owns senior-most client relationships, sets multi-year account strategy, and drives enterprise-level partnerships spanning IQVIA’s data, analytics, technology, and services portfolio.
 

As a trusted executive advisor, you will shape long-term client roadmaps, influence C-suite stakeholders, and orchestrate complex, cross-functional teams to deliver sustained value and revenue growth. This is a highly visible leadership role with accountability for account performance, expansion strategy, and global stakeholder alignment across OTC, personal care, nutrition, and broader consumer health sectors.

Key Responsibilities
 

Strategic Account Leadership

• Own executive-level relationships for a portfolio of priority Consumer Health key accounts, including global and multi-regional clients
• Define and execute multi-year account strategies, aligned to client business objectives and IQVIA’s Consumer Health growth priorities
• Serve as the senior escalation point and relationship sponsor, ensuring long-term partnership health and client satisfaction
• Lead account governance, account planning, and strategic reviews with client executive teams

Enterprise Growth & Commercial Ownership

• Drive net-new growth, expansion, and cross-portfolio penetration across IQVIA capabilities (data, analytics, digital, technology, consulting, CSO, and AI-enabled solutions)
• Own revenue outcomes for assigned accounts, including pipeline strategy, revenue forecasting, deal quality, and margin considerations
• Identify and incubate transformational opportunities, including large-scale engagements, global frameworks, and strategic partnerships
   

Executive Advisory & Solution Strategy

• Act as a strategic advisor to client leadership on topics such as commercialization strategy, omnichannel transformation, data-driven decision making, and business performance optimization
• Partner with internal solution leaders and subject-matter experts to shape differentiated, insights-led value propositions
• Lead complex deal strategy, pricing approaches, solution shaping, and commercial negotiations
   

Cross-Functional & Global Orchestration

• Lead and coordinate matrixed global account teams, including sales, delivery, consulting, product, analytics, and marketing stakeholders
• Ensure strong governance across opportunity development, solution delivery, and client steering structures
• Partner closely with regional and global leadership to align account strategies across markets and capabilities
   

Market Leadership & Thought Leadership

• Maintain deep knowledge of Consumer Health market trends, competitive dynamics, regulatory considerations, and evolving client needs
• Represent IQVIA at senior client forums, industry events, and executive roundtables
• Contribute to broader Consumer Health go-to-market strategy, key account frameworks, and best practices
   

Qualifications & Experience
 

Required Experience

• 12+ years of experience in key account management, strategic sales, consulting, or commercial leadership within the life sciences industry with preferred experience in:
  • Consumer Health / OTC / CPG / FMCG
• Proven success leading large, complex, multi-stakeholder client relationships with enterprise-level revenue accountability
• Demonstrated experience selling integrated solutions across data, analytics, SaaS, technology, and/or consulting portfolios
• Track record of engaging and influencing C-suite, EVP, and senior commercial leadership
• Experience operating effectively in global or highly matrixed organizations
   

Preferred Experience

• Familiarity with IQVIA offerings, including:
  • IQVIA data assets
  • Commercial analytics and advanced insights
  • Omnichannel, CRM, and digital engagement solutions
  • AI/ML-enabled commercial decision tools
• Experience supporting global or regional Consumer Health brands

Please Note: You must reside within the country where the role is posted to be eligible for this remote position.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.