German Speaking CX Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth opportunities within the Customer Support Services sector. We pride ourselves on our bespoke approach to global staffing, ensuring that every professional we place finds a role that elevates their career and professional trajectory.

Job Overview

We are currently seeking a motivated professional for a German Speaking CX Specialist position in Bulgaria. This role is a fantastic opportunity to join a leading organization in the Customer Support Services industry, offering a vibrant work environment and significant growth potential for those searching for the best German-speaking jobs in Europe.

Key Responsibilities

• Deliver exceptional customer support via telephone, email, and live chat platforms within the Customer Support Services industry.
• Resolve complex client inquiries by providing accurate, timely, and empathetic solutions.
• Maintain detailed customer records and documentation in our internal CRM systems to ensure high-quality service standards.
• Collaborate with international teams to optimize communication workflows and improve overall client satisfaction metrics.
• Identify opportunities to provide added value to customers through proactive service and product education.
• Stay updated on service protocols and industry trends to remain a subject matter expert in our customer support operations.
• Contribute to the success of the department by hitting individual and team targets in our fast-paced Sofia headquarters.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Proven experience in Customer Support Services or a similar client-facing environment.
• Excellent communication skills and a passion for delivering premium customer experiences.
• Ability to relocate to Sofia for this German Speaking CX Specialist position in Bulgaria.
• High level of professional maturity and the ability to work effectively in an on-site, multicultural team setting.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria seamless.
• Monthly Performance Bonus linked to your individual and team targets.
• Career development pathways and a supportive corporate culture.
• And Much More...

Life in Bulgaria

Sofia is a hidden gem in Europe, offering a perfect blend of historic architecture, modern amenities, and a vibrant lifestyle that attracts professionals from around the world to seek out jobs in Bulgaria. With a Mediterranean-influenced climate, affordable living costs, and a thriving social scene, Bulgaria provides an exceptional quality of life for those building their careers in the heart of the Balkans.

Choosing to take a German Speaking CX Specialist position in Bulgaria means enjoying world-class cuisine, efficient infrastructure, and a welcoming community. As one of the most exciting hubs for German-speaking jobs, Bulgaria offers an unmatched balance between professional progression and personal adventure. We make your transition effortless with our comprehensive relocation support, ensuring your new life in Bulgaria begins on the right foot.

How to Apply

Are you ready to take the next step in your career with Mercier Consultancy Group? If you are a talented communicator looking for an exciting new challenge, we invite you to Apply Now and join our professional community. We look forward to reviewing your application and helping you start your journey in a premier German Speaking CX Specialist position in Bulgaria.

Sincerely,
The Recruitment Team at Mercier Consultancy Group