The role involves engaging with German-speaking customers to drive loyalty, reduce churn, and maximize lifetime value through effective retention strategies. You will handle objections, promote platform features, and capture customer feedback to improve overall service engagement.
This is a remote position.
Location: Remote – Portugal
Contract: Full-time
Schedule: Monday to Friday
Are you fluent in German and English and driven by results? Do you enjoy influencing customer decisions and creating long-term value?
We’re hiring a German & English Customer Retention Specialist to join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup.
Your Mission
As a Retention Specialist, your focus goes beyond support — you will actively drive customer loyalty, reduce churn, and maximize customer lifetime value.
You will:
Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset
Identify churn risks and apply retention strategies to secure customer loyalty
Promote platform features and upsell relevant services when appropriate
Handle objections and turn negative experiences into commercial opportunities
Deliver a premium customer journey that increases engagement and revenue
Capture insights and feedback to improve retention strategies
What You Bring
Fluent German and English (C1/C2)
Experience in customer service, retention, or sales (strong plus)
Strong communication, negotiation, and objection-handling skills
Commercial mindset with focus on results and KPIs
Ability to thrive in a fast-paced, digital environment
Compensation & Benefits
Monthly Package:
Base Salary: €920
Performance Bonus (up to €360)
Language Allowance (German + English): €500
Meal Allowance: €10.20/day (~€214/month)
Assiduity Bonus: €110
Flex Work Allowance: €60
What You Get
100% remote role within Portugal
Permanent contract after 6 months
Health insurance
International and multicultural environment
Real opportunities for career growth in sales and retention
Schedule
Rotating shifts between 07:00 and 18:00
Monday to Friday
Data Privacy (GDPR)
By applying, you consent to the processing of your personal data for recruitment purposes, in compliance with GDPR. Your data will be handled confidentially and used solely for application evaluation.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
