Genesys Cloud Developer Product Owner

Genesys Cloud Developer Product Owner

As a Genesys Cloud Developer Product Owner, you will make an impact by leading large-scale enterprise Contact Center Migration and Transformation programs on Genesys Cloud CX, driving customer experience modernization, and managing a high-performing technical team. You will be a valued member of the transformation team and work collaboratively with business and IT stakeholders.

In this role, you will:

• Assess existing contact center platforms (Avaya, Cisco, Genesys Engage) and define migration strategies to Genesys Cloud CX.
• Design and implement Genesys Cloud CX solutions including IVR, routing flows, digital channels, and workforce engagement.
• Lead execution of migration plans, ensuring compliance, security, and governance standards.
• Act as a trusted advisor during workshops, design sessions, and executive updates.
• Drive adoption of AI-powered solutions and enablement of omnichannel capabilities.

Work model:

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• 10+ years of experience in Contact Center technologies.
• 5+ years of expertise in Genesys Cloud CX migration and transformation.
• Deep knowledge of Genesys Cloud CX capabilities (routing, IVR, digital, WEM, integrations).
• Hands-on experience with Genesys Cloud Architect, APIs, AppFoundry integrations, and CRM connectors.
• Strong consulting, communication, and stakeholder engagement skills.

These will help you stand out

• Genesys Certified Professional (GCP) – Cloud CX.
• Experience in large-scale migrations (multi-site, multi-region).
• Prior experience as a Solution Architect or Transformation Consultant in CCaaS.
• Familiarity with AI/ML, speech analytics, and cloud-native architectures.
• Exposure to Agile delivery methodologies and enterprise environments.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Applications will be accepted until [Insert Date].

Salary and Other Compensation

The annual salary for this position is between $80,000 - $100,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.