General Manager

Location: Remote with 30-50% travel. Relocation may be necessary.

Position Summary

Essential Responsibilities

• Operations
  • Manage personnel, includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  • Responsible for overall performance of warehouses, including operations, customer service and contract KPIs. Work daily with all assigned Keller Warehouse locations to resolve any operational/customer issues.
  • Design and manage productivity metrics, WMS based reporting, and operational KPIs. Use data analytics to identify labor trends and workflow inefficiencies.
  • Develop and maintain Standard Operating Procedures (“SOP’s”) for each assigned warehouse location. The SOP’s will cover every aspect of the warehouse from using handhelds to operating a tow motor in a Keller safe manner.
  • Develop/design/maintain productivity metrics and departmental goals. Regularly monitor progress to identify trends in activity and labor. Recommend, implement, and administer policies and procedures to enhance operations. Meet customer scorecard objectives.

  
  

  Account Management

  • Develop, maintain, catalog, and or negotiate rate cards and scope of work to align with customer contracts and operational capabilities.
  • Monitor and manage customer balanced scorecards to track performance against agreed KPIs and service levels.
  • Lead periodic customer meetings to discuss tactical demand and issues, review performance, discuss forecasts, address issues track service failures, corrective actions, , organizational changes, and align on future plans/strategies. 
  • Identify and develop new opportunities within existing accounts to grow revenue and deepen partnerships.
  • Serve as the primary point of contact for assigned customer accounts, ensuring communication is timely, transparent, and aligned with expectations.

Qualifications

• Extensive working knowledge of warehouse operations (pallet in pallet out, pick and pack, material fulfillment, inventory management, Warehouse Management Systems (“WMS”) and RF Equipment).
• Skilled in the use of computers and the internet, preferably in a PC, Windows-based operating environment. Mastery skills in MS Office, particularly MS Excel, and other data analysis tools.
• Must be adept at gathering information from various sources with the ability to analyze data and make recommendations for improvements.
• 10 years 3PL warehouse management experience.
• Up to 30% travel is required for training, company events, customer interaction, break/fix, and or site visits.

Keller Logistics Group is an asset-based third party logistics (3PL) provider headquartered in Defiance, Ohio. We got our start in 1978 as Thomas E. Keller Trucking and have since evolved into four affiliate companies: Keller Trucking, Keller Warehousing & Co-Packing, Keller Freight Solutions and Keller Industrial Properties.

Our employees are empowered and trusted as experts in their field of work. We value transparency and encourage our staff to be their best through our culture of “Responsive, Resourceful, Reliable People in Logistics”. We value teamwork, collaboration and respectful interactions with each other. Our people hold themselves accountable for a job well done, with high standards of integrity. We look for ways to continually improve our processes to make us more efficient for ourselves and our clients. Finally, we value safety among all else. Time is money, but life is priceless!

Inc. 5000 named us among the Fastest Growing Private Companies in America, we have consistently been named a Top 3PL by Food Logistics magazine, and the Truckload Carriers Association has recognized us numerous times on their list of Best Fleets to Drive For.

Keller Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.