FULL SERVICE LEADER

Job Title: Full Service Leader 
Company: BSG
 

Essential Function
Responsible for directly managing DSC’s in a sales territory and/or may oversee a team of Full Service Leaders (FSL) to ensure the company’s mission and strategic direction as conveyed through policies and concrete objectives which are met through effective management of human, financial and physical resources. Provide the direction and support needed to the sales team in sales region and Field Sales Managers to ensure revenue targets are achieved. Deliver on divisional goals and objectives. Contribute to achieving day-to-day objectives.

Primary Duties

• 30% Plans and directs all sales related requirements for the region/province(s), to include; sales quotas and allocations, planning, producing and facilitating sales meetings in co-ordination with FSLs. Attend and participate in all sales management meetings for assigned Sales Territory. Work cohesively with manufacturers in detailing schedules and promotions for regional sales. Manage monthly profit margin, company credit goals and assume responsibilities of the FSL’s during periods of absence. Ensure proper staffing levels for Sales Territory to achieve budgeted results and manage gross margins. Work with Sales team to identify customers that have the potential to become key accounts and implement a course of action to develop them to that status. Participation in business development meetings with key clients.
• 30% Lead the Sales team by building a high performance sales culture, encouraging open communication, innovation and prudent risk taking and maximizing reward and recognition systems to energize teams and individuals. Travel with sales team to assess their relationships with their DSC’s, customers, evaluate their selling skills and effectiveness and provide guidance and feedback. Closely communicate with and providing oversight to the DSC’s to ensure that regular client contact is maintained.
• 15% Conducts regular communication with customers to determine the level of service they are receiving from the Company and to be aware of problems that require the Sales Manager’s involvement. Ensure that education events achieve maximum participation through ticket sales and promotion of the events. Schedule adequate manufacturer education events and support for salons and DSC’s.
• 10% Maintaining regular and prompt communication with supervisors and the Company by attending meetings, responding to calls, emails and requests for information and by alerting them to information that is important to the business.
• 10% Monitoring and analyzing employee performance, ensuring that desired results are achieved consistent with policies, procedures and ethical standards. Conducting performance appraisals, reinforcing good performance, taking steps to correct unsatisfactory performance, developing employees, using the corrective action process and terminating employees when necessary. Resolve problems between and among the sales team, stores and manufacturers. Manage territories by re-assigning accounts to DSC’s and re-shaping geographic coverage. Completing periodic sales, activity and status reports.

Knowledge, Skills and Abilities

• University degree in Business Administration, Commerce or discipline related to the service
• 10+ years of experience in sales related fields, with a minimum of 8 years at the management level
• Excellent sales management and people skills
• Industry/product knowledge essential

Competencies / Attributes

• Excellent interpersonal and problem-solving skills and strong written and oral communication skills. Ability to communicate with Senior Level management.
• Consultative selling and negotiating skills; strong Sales Analytics and Sales Planning skills
• Strong Leadership skills
• Strategic Thinking
• Ability to travel, Overnights and Weekends Required
• A reliable means of transportation sufficient to visit client locations and carry large quantities of product with personal vehicle liability coverage sufficient to meet corporate minimum requirements.
• Organizational Skills
• Strong presentation Skills

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task Level High
• Departmental/Division Level High
• Project Level High
• Consultative Level High

The amount of discretion or freedom this position has

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions /Physical Requirements

• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.