French-Speaking Customer Experts for Imperial Brands - Work In Athens, Greece

French-Speaking Customer Experts for Imperial Brands

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a distinguished track record of connecting exceptional multilingual talent with world-class employers across a wide range of industries. We pride ourselves on delivering a personalised, premium recruitment experience that goes far beyond the standard hiring process — supporting our candidates every step of the way, from application through to successful integration in their new role. With a passionate team of specialists and an extensive global network, Mercier Consultancy Group is your trusted partner for building a remarkable international career.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for French-speaking professionals to join the team as French-Speaking Customer Experts for Imperial Brands, based on-site in the vibrant and historic city of Athens, Greece. This French-Speaking Customer Experts for Imperial Brands position in Greece places you at the heart of the consumer electronics industry, where you will act as a knowledgeable and trusted point of contact for French-speaking customers seeking guidance, support, and solutions related to cutting-edge consumer electronics products and services. If you are passionate about technology, committed to delivering exceptional customer experiences, and eager to launch or advance your career through French-speaking jobs in one of Europe's most exciting cities, this role is the perfect match for you.

Key Responsibilities

• Deliver high-quality, professional customer support to French-speaking clients across multiple channels — including phone, email, and live chat — regarding consumer electronics products, warranties, and services offered by Imperial Brands.
• Assist customers in troubleshooting technical issues related to consumer electronics devices, providing clear, accurate, and empathetic guidance to ensure swift and satisfactory resolution.
• Maintain comprehensive knowledge of the consumer electronics product catalogue, staying up to date with new releases, features, firmware updates, and promotional offers relevant to French-speaking markets.
• Process customer orders, returns, replacements, and warranty claims efficiently and in full compliance with company policies and consumer electronics industry standards.
• Accurately log all customer interactions, queries, and outcomes within the CRM system, ensuring data integrity and a seamless customer service experience.
• Identify recurring product issues or customer pain points within the consumer electronics range and escalate them proactively to the appropriate technical or management teams.
• Collaborate constructively with cross-functional teams — including technical support, logistics, and quality assurance — to ensure French-speaking customers receive a consistently premium experience.
• Contribute to continuous improvement initiatives by sharing customer feedback and recommending enhancements to service processes within the consumer electronics support environment.

Requirements

• Native or fluent French language proficiency — both spoken and written — is absolutely essential for this role, as you will be supporting a French-speaking customer base on a daily basis.
• A valid EU passport or full EU working rights are mandatory for employment in Greece.
• A genuine interest in consumer electronics, technology products, or digital devices is strongly preferred, as product knowledge is central to delivering excellent customer support.
• Previous experience in customer service, technical support, or a client-facing role — ideally within the consumer electronics or technology sector — is an advantage, though not strictly required.
• Strong interpersonal and communication skills, with the ability to convey technical information clearly and professionally to French-speaking customers of varying technical abilities.
• A proactive, solution-focused mindset with a demonstrated commitment to customer satisfaction and continuous improvement.
• Comfortable working in a fast-paced, on-site team environment in Athens, Greece, with flexibility to work shifts as required by the business.

Benefits

What We Offer

• Competitive Monthly Salary that reflects your expertise and experience in the consumer electronics customer support field.
• Fully Paid Training programme to ensure you are expertly equipped with the product knowledge and customer service skills needed to excel in this role.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• Fully Paid Relocation Package — including flights to Greece, airport transfer, and hotel accommodation — so your move to Athens is completely seamless and stress-free.
• Monthly Performance Bonus rewarding your dedication and excellence in delivering outstanding service to French-speaking customers.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, offering exceptional financial benefits beyond the standard compensation package.
• A dynamic, multicultural, and supportive on-site work environment in Athens, where career growth and professional development are actively encouraged.
• And Much More — including exclusive employee benefits, team events, and the unparalleled lifestyle that comes with living and working in Greece.

Life in Greece

Relocating to Greece is far more than a career move — it is an invitation to embrace one of the world's most celebrated lifestyles. Greece is a country of extraordinary contrasts: ancient history and modern energy, rugged mountains and crystalline Mediterranean coastline, all bathed in over 300 days of golden sunshine each year. Athens, the capital city where this role is based, is a metropolis that effortlessly blends its iconic ancient heritage — think the Acropolis, the Parthenon, and world-class museums — with a thriving contemporary arts scene, a buzzing nightlife, and a warm, welcoming culture that makes newcomers feel immediately at home. Whether you are exploring the colourful neighbourhoods of Monastiraki and Psirri, or discovering hidden rooftop bars with breathtaking views over the Athenian skyline, life in Greece offers a richness of experience that is truly unparalleled.

Beyond the city, Greece offers an extraordinary quality of life that draws thousands of international professionals each year — and it is easy to see why. The cost of living is highly competitive by European standards, making your salary go further and your leisure time even more enjoyable. From the world-renowned Greek cuisine — fresh seafood, vibrant markets, and legendary local tavernas — to weekend island-hopping adventures across the Aegean and Ionian seas, Greece provides a quality of life that few destinations can rival. For French-speaking professionals seeking Jobs in Greece, Athens offers an ideal base: cosmopolitan, connected, and full of opportunity. Joining Mercier Consultancy Group's network of placed professionals in Greece means becoming part of a thriving international community that spans dozens of nationalities, all united by their appreciation for everything this remarkable country has to offer.

How to Apply

Are you ready to take the next exciting step in your career and secure your place in this outstanding French-Speaking Customer Experts for Imperial Brands position in Greece? We warmly encourage all qualified French-speaking candidates who are passionate about consumer electronics, customer excellence, and international living to apply without delay — opportunities like this are highly sought after among professionals exploring French-speaking jobs and Jobs in Greece. Simply click the Apply Now button below to submit your application, and a dedicated consultant from Mercier Consultancy Group will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and to helping you build an extraordinary career in the heart of Athens, Greece.