The Field Services Operations Lead oversees field service consistency, efficiency, and quality across delivery, installation, and business services channels. They are responsible for managing fulfillment expenses, fleet operations, payroll, and coordinating talent acquisition processes.
Job Description
As a Field Services Operations Lead, you’ll drive the consistency, efficiency and quality of work completed by employees in all field services channels in your designated division. This includes delivery, installation, business services and service partner labor. You’ll also manage all controllable fulfillment expenses, skill requirements (certifications and assessments) and HR maintenance in your assigned area.
Location Requirement: Candidates must reside in the Eastern U.S., including the Great Lakes, Mid-Atlantic, New England, Southeast, and Gulf Coast regions.
What you’ll do
Oversee fleet management for your area of responsibility, including rental statuses, fuel cards, parking locations, registration, maintenance, repairs and recalls
Manage payroll and labor, including overtime reporting, timesheet exceptions and weekly payroll approval
Provide coaching on operational gaps to appropriate leaders and employees
Maintain all resources, such as supplies, technology and tools
Validate asset management processes are followed
Coordinate the talent acquisition process, including posting roles, conducting phone screens, and scheduling interviews
Basic qualifications
1 year of experience in sales, services, customer service or related field
Ability to convey information clearly in writing and verbally
Ability to build and maintain strong working relationships across teams
Ability to prioritize and manage multiple workflows in a fast-paced environment
Strong attention to detail with a focus on accurate and consistent execution
Location Requirement: Candidates must reside in the Eastern U.S., including the Great Lakes, Mid-Atlantic, New England, Southeast, and Gulf Coast regions.
Preferred qualifications
Experience supporting field or remote teams
Experience managing operational tasks, workflows or intake processes
Experience with working with data, reporting or performance metrics
1 year of consumer electronics repair or installation experience
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
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Marketing Manager
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