Field Service Engineer

Company Description

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years. 

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. 

Join the resource revolution!

Job Description

Join TOMRA FOOD and work on advanced optical sorting and grading technology that helps food producers maximise product quality, reduce food waste and contribute to a more sustainable food industry.

Your Mission

• Install and commission sorting equipment at customer sites.
• Perform maintenance and troubleshooting activities.
• Train operators and maintenance personnel.
• Support customers with technical expertise.
• Represent TOMRA as a trusted partner in the field

A typical week might include preventive maintenance, troubleshooting or service activities with a customer near Bordeaux or Agen, operator training following a machine installation, and occasional travel to support customers elsewhere in France.

🏠 Home-based role

• When not visiting customers, you'll work from your home office to prepare for upcoming customer visits, complete service reports, update technical documentation and provide remote support when needed.

📍 South-West focused territory

• Your primary responsibility will be supporting customers throughout Bordeaux / Agen and neighbouring regions. As part of TOMRA's national Field Service team, you may occasionally support colleagues and customers elsewhere in France when business needs require.

🚗 Company car with private use

• Fully equipped company car provided, including fuel card and reasonable private use.

💰 Up to 10% annual bonus

• Performance-based annual bonus linked to your success and company goals.

🏥 Family healthcare fully funded by TOMRA

• Comprehensive healthcare coverage fully funded by TOMRA for you and your family.

Qualifications

• Technical qualification (BAC+2 or equivalent) in Electrotechnics, Industrial Maintenance, Automation, Electronics, or a related discipline, with hands-on experience in electrical fault-finding and electromechanical troubleshooting.
• Fluent French and the ability to communicate effectively in English within a technical and professional environment.
• Previous experience in Field Service, customer-site maintenance, commissioning, installation, or travelling technical support roles is highly preferred.
• Proven experience performing preventive maintenance, troubleshooting, and repair activities on industrial equipment in customer-facing environments.
• Good understanding of IT systems, networking fundamentals, and PC configuration.
• Strong customer-service mindset and the ability to build trusted relationships with customers and colleagues.
• A valid driving licence is required for this position.

Additional Information

Why join us:

• Competitive Salary Package – Starting from €41,800 per year, with compensation aligned to experience, qualifications and relevant industry expertise.
• Up to 10% Annual Bonus – Performance-based STI linked to your success and company goals.
• Company Car + Fuel/Charging Card – Fully equipped company vehicle, including fuel/charging card and reasonable private use.
• Home-Based Contract – Enjoy the flexibility of working from home when not supporting customers on site.
• 100% Company-Paid Family Health Insurance – Comprehensive healthcare coverage for you and your family.
• All Travel Expenses Covered – Business travel expenses and travel insurance fully paid by TOMRA.
• Extra Security – Prévoyance plan including salary protection and life insurance coverage.
• Work-Life Balance – 25 days of annual leave plus additional RTT days.
• Premium Equipment – Latest laptop, mobile phone, tools, PPE and professional workwear.
• Continuous Learning & Development – Tailored training and development opportunities through TOMRA Learn.
• Employee Share Purchase Programme – Purchase TOMRA shares on attractive terms.
• Long-Term Service Awards – Jubilee recognition every 5 years.
• Team Events & Social Activities – Regular opportunities to connect and celebrate with colleagues
• Making a Difference – Work with technology that helps food producers improve product quality, reduce food waste and contribute to a more sustainable food industry.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.