Field Office Administrator

Job Description

Field Office Administrator – Scandinavia

At Siemens Healthineers, we support advanced cancer treatment technologies that help healthcare providers deliver life-saving patient care. As a Field Office Administrator (FOA), you will be a key point of contact for customers, field service engineers, and internal teams across Scandinavia, helping to keep our service operations running smoothly and efficiently.

Working closely with the service team, you'll coordinate engineer schedules, manage customer requests, support spare parts orders, quotations and invoicing, while maintaining accurate records and supporting operational reporting.

What's in it for you?

We offer a competitive salary, comprehensive benefits package, and the opportunity to build a rewarding career with a global healthcare technology leader. You'll join a collaborative and supportive team, gain access to ongoing development opportunities, and play a meaningful role in helping healthcare providers deliver excellent patient care.

This role can be based in Denmark, but we will consider applicants from Southern Sweden, offering flexibility to work from your home country while supporting customers and colleagues across the Scandinavian region.

Key Responsibilities

• Act as the first point of contact for customers and the service team.
• Coordinate field service schedules and assign work to engineers.
• Manage service requests, ensuring cases are routed and resolved efficiently.
• Support spare parts orders, deliveries, returns, and purchase orders.
• Schedule preventative maintenance visits with customers.
• Prepare quotations and invoices for service work and spare parts.
• Maintain accurate service records and support KPI reporting.
• Provide general administrative support and assist with ongoing projects.

Skills & Experience

• Experience in administration, service coordination, customer support, or a similar role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Fluent English plus at least one Scandinavian language (Danish, Swedish, or Norwegian) is essential.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
• Experience with ERP/CRM systems (SAP and/or Salesforce preferred).
• Detail-oriented, proactive, and able to work independently within a geographically dispersed team.

Even if you don't meet every requirement, we encourage you to apply. We welcome applicants from diverse backgrounds and experiences who are excited to make a difference in healthcare