Education and Compliance Division
1600 W Monroe St. Phoenix, AZ 85007

Salary: $45,000.18 

Grade: 19

Closing Date: 10/21/2026

The Field Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Tax Collection & Customer Service

• Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
  
• Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations
  
• Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
  
• Meets with taxpayers in person to conduct field visits requiring in-state travel to taxpayers’ residencies, places of employment, and/or business locations to resolve delinquent tax liabilities, as assigned

Administrative and Collection Enforcement

• In accordance with ARS Title 42, initiate administrative enforcement to include the filing of tax liens, issuing of levies for rights to property, referring cases to the Order to Show Cause hearings, filing of complaints for suspension/revocation of Registrar Contractors licenses, filing of affidavits of tax deficiencies with the Arizona Liquor Board and Control, and filing liens with AZ MVD

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
  
  

Knowledge

• Basic knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations
  
• Basic knowledge and understanding of tax collection enforcement rules and regulations
  
• Knowledge of investigative and research techniques
  
• Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS
  
• Knowledge of tax filing requirements and supporting documentation necessary to process tax returns

Skill

• Excellent communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman's terms
  
• Excellent interpersonal skills and demeanor
  
• Strong negotiation and persuasion skills
  
• Effective organization and time management skills with the ability to make measurable progress on multiple priorities
  
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
  
• Skill in utilizing Artificial Intelligence Systems

Ability

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
  
• Ability to read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, and contracts
  
• Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions
  
• Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team
  
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
  
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
  
• Ability to travel 25-35% of the time within the Arizona region and 10% out of state
  
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
Minimum one year of collections experience

Training and experience with multiple tax systems

Internal Applicant Eligibility

An Internal Applicant who is: An active, regular, full-time, or part-time  ADOR Team Member who has been in their current position for at least 6 months and has maintained Satisfactory Performance.

Satisfactory Performance: A Team Member who:

• Has a 3.0 (meets or higher) for their most recent AZPerforms rating,
• Is not on a Performance Improvement Plan,
• Has not been involuntarily demoted in the previous 12 months, and
• Is not subject to any active formal discipline, meaning the Team Member has not received either
• A Letter of Reprimand issued in the previous 6 months or
• A Letter of Suspension in the previous 12 months.

The final candidate will be required to abide by the the following pre-employment checks:

• Employment Verification and Reference Checks
  
• State and Federal Criminal Background Check, including fingerprinting
  
• Arizona Tax Filing Records Check
  
• If applicable, ASEDRA Authorized Driver Identification Check

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business. The following requirements apply: Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11)

The State of Arizona provides a world class comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance
  
• Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
  

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at  ogre,ctr@azdor.gov

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.