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The specialist is responsible for examining complex termite damage claims to determine the nature and extent of loss through investigations and appraisals. They also work with internal and external customers to establish facts, determine root causes, and ensure timely resolution of claims.
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
Responsible for examining the more complex termite damage claims in assigned geographic region(s) to determine nature and extent of loss using estimates/appraisals to review and document claims. Conducts liability and root cause investigations on identified claims. Assists in determination of resolution of claim. This is an individual contributor position and does not manage people.
Key Performance Indicators
Life-cyle of Claim
Reduction in total claim spend
Reduction in total claims opened
Reduction of Litigated Claims
Principal Duties and Responsibilities
Handle termite damage claims (review and determine course of action on each claim assigned for supporting final disposition of a loss)
Work directly with internal and external customers to develop evidence and establish facts on assigned claims
Determine root cause, remedial treatment requirements and proper scope of damage repairs efforts to resolve timely.
Conduct thorough investigations and keep accurate , relevant documentation of activity to build knowledge database
Organize, plan and prioritize work activities to track and stay current with claim assignments and to ensure prompt conclusion of lifecycle of claim.
Support BU and Field through branch visits to conduct training, claims investigations and resolution.
Monitor and ensure that the Terminix Contractor Network is appropriately maintained to ensure contractor compliance and quality review for best customer relationships.
CANDIDATE SUMMARY
Required Experience
5+ years experience in handling/processing termite damage claims
Experience with relationship building
Results oriented in fast pace environment
Demonstrated advanced problem solving skills
Excellent influencing and negotiation skills
Detail oriented/analytical
Required Leadership Traits and Characteristics
Excellent communication skills both written and verbal
Advanced time management skills
Sound judgement and acts decisively
Value ethics and integrity
Coaching Skills
Formal Education, Qualifications or Training
Bachelor’s degree, preferred
Licenses/certifications as required
Compensation
Range $70,700 - $92,000 / year
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
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