Facility Coordinator

Company Name:
OneTeam 365

Position Title:
Facility Coordinator

Reports To:
Director of Operations

Who We Are

OneTeam 365 is a national commercial services company focused on delivering scalable solutions in landscaping, snow removal, and parking lot maintenance for multi-site commercial clients across the United States. We partner with leading organizations to ensure their properties are consistently maintained, safe, and professionally managed year-round.

At OneTeam 365, we believe our people and partnerships are the foundation of our success. We are committed to building a high-performance culture centered on accountability, growth, and long-term client relationships. Our mission is to deliver reliable, nationwide service solutions while creating meaningful career opportunities for every team member.

Our One Team Vision

We center our focus on our team and our culture, creating an exceptional experience for our clients while building a stronger future for every member of our organization.

What We Value

① One Team
② Service Heart
③ Accountability
④ Grit
⑤ Innovation

Position Overview

The Facility Coordinator supports the Account Management team in the day-to-day delivery of facilities services for national commercial clients. This role plays an integral part in coordinating with service partners, monitoring service performance, and ensuring timely and high-quality service delivery across multiple client locations.

The Facility Coordinator works closely with National Account Managers to support operational execution, client communication, service partner coordination, and work order management while helping maintain exceptional client satisfaction.

Key Responsibilities

Account & Operational Support

• Serve as direct support for National Account Managers by assisting with daily operational tasks and client service coordination
• Interact regularly with service partners and clients through phone, email, and Computerized Maintenance Management Systems (CMMS)
• Assist in creating, assigning, and tracking work tickets to ensure timely service delivery
• Coordinate with dispatch teams and service providers to resolve scheduling issues, delays, or service concerns
• Aid in the facilitation and validation of service requests across client portfolios

Service Partner Coordination

• Support procurement efforts by sourcing new service partners as needed
• Coordinate appointments and communicate service expectations with subcontractors and vendors
• Build and maintain strong relationships with service partners to support service quality and coverage
• Maintain accurate and current records of service partner information and activity

Client Support & Escalation Management

• Function as a client advocate by working with internal departments to ensure client needs are understood and addressed
• Refer client escalations and service concerns to National Account Managers for resolution
• Support ongoing communication with clients to ensure a positive service experience
• Remain current on company services, processes, and client expectations

Performance & Administrative Support

• Support tracking of key performance indicators (KPIs) and assist with identifying opportunities to improve service delivery
• Maintain accurate data entry and documentation within internal systems and client platforms
• Assist with administrative tasks related to work order management, vendor coordination, and reporting
• Ensure professionalism, responsiveness, and accuracy in all communications and documentation

Skills

• Excellent verbal and written communication skills
• Strong time management and organizational abilities
• Detail-oriented with strong administrative and data entry skills
• Ability to work collaboratively across departments and teams
• Comfortable working in a fast-paced, deadline-driven environment
• Strong problem-solving and critical thinking skills
• Adaptable and flexible in changing operational environments
• Basic negotiation and relationship management skills
• Proficiency in Microsoft Office Suite
• Experience with project management, CRM, or CMMS platforms preferred

Qualifications

• Bachelor’s degree preferred; High School Diploma/GED required
• Industry experience in facilities management, landscaping, snow removal, property maintenance, or related field preferred
• Experience coordinating vendors, subcontractors, or service providers is a plus
• Strong customer service and communication skills required
• Ability to manage multiple tasks and priorities simultaneously

Work Environment & Growth Opportunities

• Remote, work-from-home position
• Fast-paced operations and account support environment
• Exposure to national commercial clients across multiple industries
• Opportunity to work closely with operations, procurement, and account management teams
• Growth opportunities within account management, operations, and leadership roles
• Opportunity to contribute to a growing national facilities management platform

Benefits

• Competitive Compensation
• Bonus potential
• Health (Blue Cross Blue Shield), Dental, Vision, and Life insurance
• Short Term Disability
• Supplemental Accident Insurance
• Company-sponsored 401(k) plan through Merrill Lynch
• Paid Time Off
• Paid Holidays
• Incentive programs (employee recognition, referrals, and team rewards)
• Growth and advancement opportunities

Employment & Compliance Information

Equal Employment Opportunity

OneTeam 365 is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected classification under applicable federal, state, or local law.

At-Will Employment

Employment with OneTeam 365 is at-will. Either the employee or the company may terminate employment at any time, with or without notice, and with or without cause, unless otherwise required by law or agreed to in writing.

Reasonable Accommodation

We provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. If you require an accommodation during the application or hiring process, please contact us.

Pre-Employment Requirements

Employment offers may be contingent upon successful completion of a background check and verification of employment eligibility.