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Executive Assistant for a Food and Beverage Business in the US (Home Based Full Time)

Posted 21 days ago

United States

2-5 years experience

assistant customer-service market-research

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AI Summary

The Executive Assistant will manage company communications, customer orders, and reputation across multiple locations. They are also responsible for administrative tasks, including scheduling, documentation, and supporting customer service operations.

• Monitor and respond to multiple company email addresses in a timely manner (customer orders, inquiries, complaints across 6-7 locations)

• Follow up with customers and coordinate order placement across multiple locations

• Respond to company reviews on Google, Yelp, and other platforms; manage reputation across all locations

• Write weekly employee newsletters and monthly customer newsletters (with help from AI)

• Manage market research and customer surveys

• Develop and maintain standard operating procedures and checklists

• Organize and manage spreadsheets and documents

• Handle administrative tasks including making calls and scheduling appointments

• Support customer service operations