Executive Assistant & Customer Experience Specialist

What This Role Really Is

This is an Executive Assistant + Customer Experience role supporting the founder of a growing e-commerce brand.

You’ll help:

• Keep the founder organized

• Manage emails and action items

• Support wholesale communication

• Handle customer service inquiries

• Investigate Shopify orders/issues

The role is fast-paced but very collaborative.

What They’re Looking For

The client wants someone who is:

• Organized

• Proactive

• Warm and professional

• Strong with written communication

• Calm under pressure

• Good at multitasking

This is NOT just a basic admin role — they want someone who can genuinely help reduce the founder’s workload.

Skills to Highlight in the Interview

VERY Important

Candidates should strongly emphasize:

• Inbox management

• Organization

• Prioritization

• Customer communication

• Problem-solving

• Attention to detail

• Multitasking

• Proactive support

Software to Mention

If candidates have experience with any of these, they should mention it:

• Shopify

• Google Workspace / Gmail

• Canva

• Klaviyo (bonus)

How to Position Yourself

Good positioning:

“I enjoy helping founders stay organized and reducing overwhelm.”

“I’m proactive and like staying ahead of tasks.”

“I’m comfortable handling customer communication professionally.”

“I work well independently and can prioritize effectively.”

Interview Tips

• Speak clearly and confidently

• Be warm and conversational

• Show strong communication skills

• Give real examples

• Be energetic but calm

• Show ownership mentality

Big Focus Areas

The client really cares about:

• Communication

• Organization

• Reliability

• Professionalism

• Ability to work independently

Important Note About Hours

This role supports Hawaii hours, so candidates must:

• Be genuinely comfortable with late shifts

• Have reliable electricity/internet during those hours

• Be okay working long-term US hours

Biggest Thing to Remember

The founder is overwhelmed and needs someone who can make life easier.

The best candidates will come across as:

• Dependable

• Organized

• Calm

• Helpful

• Proactive

• Trustworthy