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The Clinical Representative provides remote clinical support by managing medication refills, prior authorizations, and patient messages via the electronic health record. They also serve as the initial point of contact for high-volume inbound calls, facilitating patient care coordination and scheduling.
Exciting remote opportunity to join an expanded centralized clinical team supporting BJC Medical Group primary care clinics!
The Clinical Rep, Cust Svc (Access Ctr) provides remote clinical support by performing a variety of clinical duties such as managing medication refill requests, prior authorizations, and responding to patient messages through the electronic health record (e.g., MyChart). Working under the direction of licensed providers, this position requires strong clinical judgment within scope, attention to detail, and efficient inbox management in a fast-paced ambulatory environment.
Training- MUST BE AVAILABLE Full Time 4 weeks 8:00a-4:30p starting 11/30/26
Monday through Friday 8 a.m. to 4:30 p.m. - Training
Working one weekend day every 3rd weekend.
BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.
Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.
Role Purpose
The Customer Service Representative (Access Center) is responsible for answering a high volume of inbound calls for assigned BJCMG practices. This position serves as the initial point of contact and a liaison between the patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. This position utilizes an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care.
Responsibilities
Minimum Requirements
Education
Experience
Supervisor Experience
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
To learn more, go to our Benefits Summary.
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
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