Events Specialist - Client Success

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USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. If you are a California resident, you acknowledge that by applying for a job with us, this California Job Applicant Privacy Notice will apply to our collection, use, and disclosure of your personal information. To connect with us, visit www.usatodayco.com 

The Event Project Management Team is seeking a detail-oriented and collaborative Event Project Specialist to support the full lifecycle of the Community’s Choice program and other USA Today Co. and Ventures initiatives. This role assists in coordinating all phases of project execution, including pre-sales planning, sales support, and post-sales fulfillment for events, promotions, and special sections across print and digital platforms.

The ideal candidate will support and help maintain workflows that guide the program from initial setup through final implementation. Using Smartsheet as the primary project management tool, this role helps ensure projects are accurately set up, tracked, and executed in alignment with established processes and timelines.

This position works closely with sales, production, layout, marketing, post sales, and other cross-functional teams to support day-to-day coordination of project details. Responsibilities include helping ensure all required information is captured, updated, and communicated effectively from pre-sale through post-sale fulfillment.

Strong communication skills are important, as this role supports sales kickoff calls and provides ongoing updates to internal stakeholders. The Event Project Specialist will become a key point of contact for assigned projects, assisting with questions, tracking progress, and helping to resolve issues as they arise.

Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. A willingness to contribute ideas and support process improvements will help drive efficiency and consistency across teams.

Specific responsibilities include:

• Support coordination of end-to-end workflows for the Community’s Choice program and other events, promotions, and special sections from pre-sale through post-sale execution.
• Use Smartsheet to maintain project plans, workflows, automations, and reporting for fulfillment teams.
• Assist with pre-sale setup and sales kickoff preparation to ensure accurate project intake and expectations.
• Coordinate project intake, setup, and fulfillment across print and digital advertising channels.
• Maintain accurate and up-to-date project information throughout the project lifecycle.
• Collaborate with cross-functional teams to support timely execution and alignment.
• Track project progress and flag risks or issues to appropriate team members.
• Help coordinate resources and support workflow efficiency across teams.
• Build and maintain effective working relationships with internal stakeholders.
• Contribute to process improvements and workflow standardization efforts.

Required qualifications

• Bachelor’s degree in marketing, communications, or related field.
• Strong organizational and coordination skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills with attention to detail.
• Ability to work independently while collaborating in a team environment.
• Problem-solving mindset with the ability to adapt in a fast-paced environment.
• Ability to work across multiple teams in a large organization.
• Strong customer service and stakeholder support skills.
• Must be willing to travel 5–10 times per year.
• Commitment to supporting a diverse and inclusive work environment.

Preferred qualifications

• Experience with Smartsheet or similar project management tools.
• Knowledge of order entry systems such as Salesforce or comparable CRM/order platforms.