Epic Senior Analyst, HB

The University of Miami Health System (“UHealth”) IT Department has an exciting opportunity for a full-time Epic Senior Analyst, HB.

The Epic Senior Analyst, HB initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

Core Responsibilities:

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.

• Serves as a primary support contact for application end‐users.

• Initiates the design, development, implementation, and maintenance of the application.

• Initiates all phases of testing and the documentation of workflow design.

• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.

• Initiates the identification of issues and guides the work to resolve them.

• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.

• Collaborates with trainers on application changes and new features to develop documentation and training strategies.

• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.

• Participates in on-call rotations and support and attend and participates in, applicable committees.

• Maintains regular communication with team members, including participating in weekly project team meetings.

• Reviews the status of projects and issues on an ongoing basis with leadership.

• Remains knowledgeable about UHealth’s policies, procedures, and business operations.

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions:                                                                             

• Manages and augments the development and maintenance of clinical application systems. Ensures adequate communication is maintained regarding all project status and priorities.

• Proactively performs analysis on current operational workflows, systems, and technology in order to recommend and implement changes or enhancements that will improve operations and further promote the organization's strategic vision and goals.

• Functions as an independent application project lead for a module or system. Acts as mentor, new hire trainer, and expert for application and technical teams, and other areas during implementation rollout efforts, in the on-going management of user requests, issues, and delivery of application enhancements.  

• Defines information clinical systems requirements jointly working with management and professional staff in user departments. Ensures user requirements are successfully translated into technology-enabled solutions for new implementations and future feature functionality.

• Collaborates with user departments to identify, analyze, and continuously evaluate Service Level Agreements (SLAs) relative to the supported applications. Expert in working with users to create application reports to support operational needs.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper Systems requirement specifications.

• Applies technical knowledge of all phases of Systems analysis

• Instructs, directs, and checks the work of less experienced Business Systems Analysts. Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project and meeting deadlines of project. Familiar with the systems scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the work team.

• Prepare project plans, which includes definition, scope, resources, and schedule.

• Allocate resources based upon the magnitude and necessity of the project. Prioritize projects and tasks in order to achieve department and Company objectives. Ensures adequate communication is maintained regarding all project status and priorities.

• Manage and augment the development and maintenance of BI application systems by conducting meetings with the users to determine their system requirements. Consults with functional area management regarding the status of specific projects.

• Develop detail system design which support the system requirements. Conduct technical reviews and walk-through of IT design documentation with development and design team members. Review and critique the technical documentation of other systems to assure quality products.

• Provide support for designated application systems. Augment and facilitate the design, development, implementation of enhancements to existing BI business systems.

• Develop working relationships with a diverse group of business people and gain an understanding of the complex nature of the Company’s business and reporting needs. Maintain familiarity with the business plans of the Company and the departments serviced.

• Define Business Intelligence requirements jointly working with management and professional staff in user departments. Technical solutions must satisfy the business needs for the future, i.e., take into account Company growth and customer service objectives.

• Develop overall project plans for major efforts that satisfy the business needs of that functional area for review and approval by management. Also responsible for assisting user management in setting priorities within that functional area.

• Provide reporting innovation to user areas and contribute to improve the function, reliability and quality of services from Systems. Provide guidance in creating standards, testing procedures, version control, etc. Maintain a professional awareness of tools and techniques that might be used to improve the quality of service.

• May participate in the interviewing, hiring and performance appraisals of lower level people.

• Firm Knowledge of Micro Strategy software

• Ability to design effective user interfaces in BI products

• Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. 

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Healthcare Administration, Information Systems, or related field.

• Minimum 5 years of experience as an Epic HB Analyst in a healthcare setting, preferred

• Epic HB certification required; additional Epic certifications (e.g., PB, Resolute) preferred.

• Familiarity with Epic tools such as Chronicles, Clarity, Charge Router, Contracts, WQ, DNB, and Reporting Workbench preferred.

• Experience working in a multi-hospital or integrated delivery network environment preferred.

• Strong understanding of hospital billing workflows and revenue cycle operations preferred.

• Excellent problem-solving, communication, and project management skills preferred.

• Experience with Epic upgrade cycles, testing, and documentation preferred.

• Familiar with state-of-the-art technology

• Major systems development and implementation experience

• Knowledge of CMS regulations, payer requirements, and billing compliance preferred

• Strong project management, team facilitation and control

• Ability to communicate ideas and problem solutions

• Ability to effectively work with people in other departments and/or outside of the enterprise.

• Understanding of Business Intelligence as a field and how the discipline applies to the UM environment

• Ability to work evenings, nights, and weekends as necessary.

• Proficiency in computer software (i.e. Microsoft Office).

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to communicate effectively in both oral and written form.

• Ability to lead, motivate, develop and train others.