Epic Application Analyst Senior

SUMMARY:

We are currently seeking an Epic Application Analyst Senior to join our Ancillary Applications team supporting our Willow pharmacy applications. Epic Willow Ambulatory certification and build experience required with Epic Willow Inpatient certification highly preferred. This fulltime role will work days. Open to fully remote work.

Purpose of this position: Under limited supervision, support the IS&T team in maintaining Epic system and associated applications with integration/interfaces with Epic.

Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin.

RESPONSIBILITIES:

• Research to develop, configure, and modify moderate to high complexity "break fix" solutions in Epic
• Create documentation of build
• Review build, test, debugs, and document progress of Epic issues in partnership with the TS utilizing the SLG process and release notes
• Participate in testing phases of associated applications during implementations and upgrades
• Develop strong relationships with end user communities, customers, and business partners
• Provide Epic content expert support for applications with integration/interfaced systems
• Identify opportunity for process/system improvements by adopting new Epic functionality
• Perform system monitoring for optimal compliance
• Facilitate meetings
• Manage and grow customer relationships
• Perform PSE analysis of risk and impact
• Participate in hardware and software planning
• Mentor and train team members
• Provide regular and/or off hour on call support as scheduled
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• 6 years relevant of comprehensive professional experience working in the electronic health record
• Associates of Arts (AA) or Bachelor’s degree

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Ability to collaborate and bring teams together
• Experience developing technical/systems design specifications and building system solutions
• Experience executing risk mitigation plans
• Demonstrated ability to spearhead resolution of team related issues

Knowledge/ Skills/ Abilities:

• Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
• Critical thinking and problem-solving skills
• Demonstrated analytical, critical thinking, problem solving and conflict resolution skills
• Ability to multi-task and prioritize tasks
• Ability to explain or demonstrate technology in a manner suited to the audience
• Ability to provide customer focused service and communicate the value of proposed solutions
• Ability to communicate issue updates to stakeholders
• Ability to serve as subject matter expert for technical questions
• Ability to mentor and train team members

License/Certifications:

• 1 Current Epic Certification OR 1 Current Epic Accreditation OR 1 Current Epic Proficiency Self-study OR 1 Current Epic Proficiency (Willow Ambulatory)

-AND-

• 1 Current Epic Certification OR 1 Current Epic Accreditation OR 1 Current Epic Proficiency Self-study OR 1 Current Epic Proficiency

(Relevant to Position)