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The role is responsible for driving operational efficiency and supporting product-related initiatives through process analysis, documentation, and communication. The analyst will partner with product managers to ensure seamless implementation and ongoing program performance.
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Summary:
The role is responsible for driving operational efficiency and supporting product-related initiatives through process analysis, documentation, and communication. This position partners closely with product managers and internal teams to ensure seamless implementation and ongoing program performance.
Key Responsibilities:
Analyze and optimize processes to evaluate program performance and identify opportunities for efficiency improvements.
Develop presentations and deliver data-driven insights to support program manager communications with clients and senior leadership.
Design and maintain enablement processes and documentation (including SmartSheet) and project plans for key initiatives to ensure smooth adoption of product-related changes and impacts.
Gather and validate business requirements and oversee the implementation of program enhancements across EviCore’s systems, processes, and applications
Provide advanced issue resolution support by diagnosing root causes, troubleshooting, and implementing solutions to mitigate future risks.
Serve as the primary liaison for client implementations, representing CE Products as the single point of contact throughout the process.
Perform additional duties as needed to support evolving business objectives including but, not limited to pulling reports and/or pathway development.
Assist with operational training preparation for interdepartmental staff interacting with the program.
Required Skills:
Excellent verbal and written communication skills
Organizational skill to track tasks and completion
Proficient in Microsoft Office® Suite – PowerPoint, Excel, Word, and Visio
Ability to work with data and reporting tools to research, organize, and summarize findings
High technical and functional aptitude for problem solving and process flow management
Ability to manage time and responsibilities in a fast paced, fluid environment
Strong interpersonal skills to work as part of a team on large projects
Self-motivated and high level of personal imitative
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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