Enterprise Systems & Process Analyst

• RW Thrive is headquartered in Eau Claire, Wisconsin. This is a fully remote position, working from a home office. Candidates must reside anywhere within the following states: Wisconsin, Minnesota, Texas, South Carolina, or North Carolina 

Travel Requirements

Compensation

• Lead discovery sessions with business leaders and subject matter experts to identify business needs, clarify priorities, challenge assumptions, and define desired outcomes. 
• Analyze and document current-state processes and design future-state workflows, business rules, system interactions, and operational controls. 
• Identify opportunities to improve efficiency through process standardization, automation, consolidation, and elimination of manual or duplicative work. 
• Develop and maintain governance standards for key business metrics, including definitions, calculations, data ownership, and reporting consistency. 
• Facilitate alignment across teams by resolving conflicting requirements, priorities, processes, data definitions, and reporting standards. 
• Translate business needs into clear, implementation-ready requirements, process flows, acceptance criteria, and validation standards. 
• Partner with stakeholders and technical teams to evaluate proposed solutions, resolve gaps, and ensure alignment with approved business objectives. 
• Serve as the primary owner of business requirements, providing direction to developers, consultants, contractors, and other technical resources throughout implementation. 
• Manage and prioritize the enterprise systems, process improvement, data, and analytics backlog based on business value, urgency, dependencies, effort, and risk. 
• Coordinate solution delivery, user acceptance testing, and final validation to ensure business requirements are met across enterprise platforms, including ERP, CRM, analytics, NetSuite, and Microsoft Dynamics 365.

• Bachelor’s degree in business, information systems, operations, or a related field, or an equivalent combination of education and directly related experience
• Minimum of five years of experience in business systems analysis, enterprise applications, ERP or CRM implementation, functional systems consulting, or a related role involving cross-functional process and technology transformation
• Demonstrated experience leading stakeholder discovery and translating business needs into process maps, business rules, data and integration requirements, functional specifications, and measurable acceptance criteria
• Experience driving enterprise application work through the implementation lifecycle—including prioritization, stakeholder decisions, coordination of internal and external technical resources, user acceptance testing, and solution validation
• A skilled business partner who can ask the right questions, uncover underlying needs, and turn complex business challenges into clear requirements and actionable plans.
• A confident facilitator who can build alignment, establish priorities, drive accountability, and move initiatives forward across diverse stakeholders and teams.
• A systems thinker with experience in process improvement, enterprise applications, data governance, and solution delivery who can connect people, processes, data, and technology to achieve business outcomes.

• Experience with NetSuite, Microsoft Dynamics 365, or comparable ERP and CRM platforms
• Familiarity with business intelligence, data governance, system integrations, and subscription or entitlement management
• Experience replacing spreadsheet-based or person-dependent processes and reporting with standardized workflows, governed data sources, or enterprise system solutions
• Experience supporting enterprise applications and process improvement across functions such as sales, operations, supply chain, marketing, or finance

• Discover more about our mission and impact at www.rwthrive.com