Enterprise Customer Success Manager

About the Role

Key Responsibilities

• Strategic Advisory & Value Realization: Act as a strategic advisor to senior executives (CFO, VPs of Finance, Controllers) to align our AI Agent capabilities with their business goals, mapping technical ROI to strategic business outcomes.
• AI Adoption & Optimization: Monitor agent performance telemetry and success rates to proactively identify and address friction points. Use data-driven insights to recommend optimization strategies, improving agent accuracy and workflow efficiency.  Drive adoption of new features and platform capabilities.
• Customer Referenceability: Build trusted relationships with key customer stakeholders to drive advocacy, referenceability, and participation in marketing, sales, and retention initiatives (case studies, testimonials, webinars, reference calls, etc.).
• Cross-Functional Leadership: Act as the "voice of the customer" by partnering closely with Sales, Product, Marketing, Professional Services, Engineering, and Support to influence the product roadmap and deliver a seamless customer experience.
• Renewal & Expansion: Own retention (GRR) and identify expansion revenue by identifying new use cases for AI Agent deployment across the Office of the CFO.
• Governance & Security: Partner with IT/Security stakeholders to ensure AI deployments meet strict corporate governance, compliance, and auditing standards.

Qualifications

• Experience: 5+ years of experience in Enterprise CSM, Consulting, or Account Management, specifically within B2B SaaS, AI/LLMs, or Automation tools.
• Domain and Technical Proficiency: A strong understanding of accounting and financial operations in the Office of the CFO and financial applications.  Familiarity with AI concepts (LLMs, RAG), API integrations, and ability to develop Auditoria product proficiency.
• Data-Driven: Skilled in using data to tell a story about ROI, adoption, and agent performance.
• Change Agent: Experience managing organizational change and driving adoption of new technology in complex, traditional organizations.
• Communication: Exceptional presentation skills, with experience presenting to C-level executives.
• Passion:  For innovation and helping customers succeed in a fast-paced, dynamic, start-up environment.
• Must be authorized to work in the United States without employer sponsorship, as we are unable to sponsor or transfer visas for this position.
• Remote candidates in the United States will be considered.