Enrollment Operations Program Manager (Slate CRM / Sunapsis), Higher Education, Part-Time Contract

Job Title: Enrollment Operations Program Manager (Slate CRM / Sunapsis), Higher Education, Part-Time Contract
Work Arrangement: Primarily remote within the United States; must be reachable Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (client business days) for meetings, responsiveness and status reporting; occasional in-person meetings in the Greater Boston area
Location: Remote, United States (Eastern Time schedule); New England candidates preferred
Employment Type: Part-time contract, approximately 20 hours per week
Engagement Type: 1099 independent contractor (part-time W-2 considered)
Pay Rate: $60 to $70 per hour (1099), based on experience
Duration: Anticipated start December 2026, continuing through December 2029 (about three years)
Final Interview: Client interview by video

Position Summary
Dhaka Technologies Limited Company is hiring an Enrollment Operations Program Manager on behalf of a client, a public university in New England, to support the enrollment operations unit of its graduate, online and professional studies division. The Program Manager leads the implementation and optimization of Slate CRM across enrollment operations, coordinates integrations between Slate, Salesforce, the centralized application service (CAS), Sunapsis and other institutional systems, redesigns enrollment processes to reduce manual work, and supports international student processing and SEVIS compliance workflows in Sunapsis. The role is a hands-on blend of enrollment systems lead, process analyst and project manager. The Program Manager takes direction from the client's authorized representative and coordinates vendors, technical teams, enrollment staff and campus partners to deliver strategic initiatives and day-to-day operational objectives.

Responsibilities

• Lead and coordinate the implementation, enhancement and optimization of Slate CRM across enrollment operations, including migrating business processes and student workflows from legacy systems into Slate.
  
• Coordinate integration efforts between Slate, Salesforce, CAS, Sunapsis and other institutional systems to improve data flow, system interoperability and reporting.
  
• Support business modernization initiatives by establishing scalable processes that support continued enrollment growth and evolving business needs.
  
• Analyze and redesign enrollment processes to reduce manual effort, eliminate redundancies and improve operational effectiveness; implement workflow automation and communication strategies that improve the applicant and student experience.
  
• Support the configuration, maintenance and optimization of Sunapsis and related immigration compliance processes, including SEVIS-related workflows and regulatory requirements.
  
• Develop and maintain processes that improve data integrity, privacy, compliance and security; support document verification and fraud prevention initiatives that protect institutional and student data.
  
• Serve as a central resource for project planning, execution, risk management and stakeholder communication.
  
• Coordinate vendors, technical teams, enrollment staff and campus partners to deliver strategic initiatives and operational objectives.
  
• Obtain client approval before implementing material configuration changes, modifying production workflows or directing work that affects institutional systems or data; route all escalations through the client's authorized representative.
  
• Provide regular status reporting and remain reachable 9:00 AM to 5:00 PM Eastern Time on client business days. Billable hours are limited to actual hours worked, within the approximately 20 hours per week unless additional hours are approved in advance.
  

Required Qualifications

• At least five years in higher education enrollment operations, admissions operations or enrollment systems, including hands-on administration of Technolutions Slate (configuration, workflows, forms, queries, communications, integrations).
  
• Experience integrating Slate with Salesforce, a CAS platform or a student information system.
  
• Working knowledge of Sunapsis and SEVIS workflows for international student processing.
  
• Demonstrated business process analysis and redesign in an enrollment setting, including workflow automation.
  
• Project or program management experience coordinating vendors, technical teams and campus stakeholders, with strong status reporting and documentation habits.
  
• Strong written and verbal communication.
  
• Available approximately 20 hours per week, reachable 9:00 AM to 5:00 PM Eastern Time on client business days, and able to attend occasional in-person meetings in the Greater Boston area.
  
• Must pass a background check, comply with FERPA and the client's data security requirements, and access or store client data only within the United States.
  
• Must be authorized to work in the United States without employer sponsorship, now or in the future.
  
• Three professional references from higher education engagements within the last five years who can speak to your Slate or enrollment systems work. Applications without three references will not be considered.
  

Preferred Qualifications

• Experience in a graduate, online or professional/continuing studies enrollment unit at a public university.
  
• Experience leading a CRM migration from legacy systems into Slate, or a Slate-to-Salesforce integration.
  
• Sunapsis configuration experience or DSO/PDSO experience.
  
• PMP, CAPM or Lean Six Sigma certification.
  
• Experience with data governance, document verification or fraud prevention in admissions.