Enrollment Communications Assistant

Job title: Enrollment Communications Assistant

Reports to: Director of Enrollment Communications, Insights and Systems

Location: Remote (must be located within the state of Colorado)

FLSA status: Temporary, non-exempt, part-time
Schedule: September 21, 2026 - May 28, 2027, 10 hours weekly, Monday - Friday during business hours (between 8 a.m. - 5 p.m. MST)

Pay range: The starting pay for a new employee in this role is $15.81/hour

Organization Description

Established in 1963, the Institute for Shipboard Education (ISE) is a 501(c) non-profit organization. In collaboration with academic partner Colorado State University, ISE delivers the Semester at Sea® (SAS) program, one of the longest operating higher education study abroad programs. Semester at Sea® provides its students a global comparative education through classroom and experiential learning in the field. The Semester at Sea® floating campus, the MV World Odyssey, carries around 550 students plus faculty, staff, and others. The duration of the semester voyage is typically 105 days, including visits to 8- 10 countries. ISE conducts two semester voyages annually. See semesteratsea.org for more information. 

Organization Mission

Journeys of discovery that spark bold solutions to global challenges

Position Description

We seek an individual who practices expert customer service, appreciates the value of international experiences, and is willing to work to positively impact a transformational educational program. The Enrollment Communications Assistant will report to and be mentored by the Director of Enrollment Communications, Insights, and Systems. This individual will assist with tasks related to ISE| Semester at Sea recruitment and marketing activities, including but not limited to answering incoming student questions; collecting forms & data from students; replying to email, SMS, and phone messages; hosting student information sessions; moderating and participating in Semester at Sea’s ZeeMee community; and more. As a part of their work, the assistant will be trained in the professional use of Salesforce, the leading customer relationship management (CRM) tool used by corporations and nonprofits worldwide\. The Assistant will work closely with Enrollment and University Relations personnel, Student Support Services Advisors, and other ISE staff members across the organization to provide extraordinary customer service. 

Essential Duties and Responsibilities

The individual in this position must be able to perform the essential duties and responsibilities with or

without reasonable accommodation. They are as follows:

Engagement with Students

• Frontline point of contact for prospective and confirmed students and their parents seeking information

• Communicate with students, family members, and others by phone, email, SMS, ZeeMee, and during virtual events 

• Assist in the management of admissions general email inbox, SMS account, and ZeeMee community 

• Develop and maintain knowledge of all program offerings, policies, and procedures to accurately advise students preparing to sail on a voyage

• Perform other duties as assigned

Data Entry

• Track records and update information in the CRM as necessary

• Assist in auditing pre-voyage documents and requirements

• Utilize the customer relations management (CRM) tool, Salesforce, to maintain accurate student and school records

Research

Support the efforts of Student Support Services and Recruitment and University Relations personnel by researching study abroad offices and offerings, regional events, student needs and wants, etc. Additionally, it is expected that this individual attends weekly all-company and Enrollment Team meetings, typically held every Monday from 9:00 - 10:30 AM MST.

Required Qualifications and Skills  

• Excellent communication, interpersonal, and customer service skills

• High degree of resourcefulness and initiative

• Comfort and proficiency with diverse technology and software, and a willingness to learn new technologies

• Ability to maintain office standards and protocol with respect to processes, confidentiality, and other issues as may arise

• Be flexible, open-minded, and maintain a positive attitude

• Knowledge of global education and ability to promote ISE’s interests to friends, family, students, and the community

• Special consideration will be given to alumni of the Semester at Sea program

Working Conditions

This job position requires work performed in an office environment

Physical Requirements of the Job

• Lifting/carrying/moving objects up to 20 lbs.

• Extended walking and standing

• Sitting at a desk for majority of your shift

Compensation & Benefits

• The starting pay for a new employee in this role is $15.81/hr

• This position is not eligible for insurance or benefits

Application Deadline: Please submit your application on or before Monday, September 14, 11:59 p.m. EST. 

Application Advice 

• Use Google Chrome as your web browser. It interfaces with ADP better than other web browsers.

• Please complete and save your prepared documents in advance of beginning the online ADP application.

• Allow plenty of time to complete the application, upload materials, and submit the application.

• Work cannot be saved; applicants cannot return to in-progress applications at a later time.

• Once an application has been submitted, it cannot be altered or changed.

Application Instructions

To receive full consideration, please submit your application materials as follows:

• Submit a resume addressing your qualifications as aligned with the requirements of the position.

• Save your resume as a PDF file with a file name that starts with your last name and upload it to the “Resume” option.

• No additional documents are requested at the time of application; any additional documents submitted will neither be reviewed nor considered.

Failure to submit your application according to any or all of the above criteria may limit consideration for the position.

Please direct your application questions and position-specific questions to Human Resources at humanresources@isevoyages.org. Please, no phone calls. 

The Institute for Shipboard Education|Semester at Sea® is an equal opportunity employer. We encourage anyone, regardless of race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, or any other classification protected by law, to apply.