Enrollment Billing Senior Representative - CuraScript SD

JOB DESCRIPTION

We are seeking a detail-oriented and customer- focused Collections Specialist to join our Accounts Receivable team in a fast-paced specialty distribution environment. This role is responsible for managing a portfolio of business-to-business (B2B) accounts, resolving billing issues, and driving timely payments while maintaining strong client relationships. The ideal candidate will have experience in B2B collections, particularly in healthcare, pharmaceutical, or specialty distribution industries.

ESSENTIAL FUNCTIONS

• Manage a portfolio of B2B customer accounts to ensure timely collection of receivables
• Proactively contact business clients via phone, email, and customer portals to resolve past-due balances
• Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, et..)
• Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends
• Maintain accurate collection notes, status updates, and documentation in the ERP system
• Escalate high-risk accounts or unresolved issues to leadership in a timely manner
• Contribute to continuous process improvement initiatives for the collections workflow
• Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues
• Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements

QUALIFICATIONS

• 2+ years of experience in B2B collections or accounts receivable; industry experience ins specialty distribution, healthcare or pharmaceuticals strongly preferred
• Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivots tables a plus)
• Comfortable leading virtual meetings with customer and internal teams
• Working knowledge of SAP
• Excellent communication and negotiation skills, with professional and customer-focused demeanor
• Ability to work independently, manage multiple priorities, and meet deadlines
• High attention to detail and problem-solving skills
• Must be a current Cigna/Evernorth contractor.

WORK HOURS

Employee must be available to work between 10:00AM EST-7:00PM

ABOUT THE DEPARTMENT

CuraScript SD provides integrated delivery solutions for the safe and efficient distribution of specialty pharmaceuticals and associated medical supplies. With an expertise honed by more than 25 years in the Specialty Distribution business, CuraScript SD supplies biologics, branded drugs, generics, vaccines, infused medications and ancillary supportive care products for office or clinic administration to a wide range of medical providers – including physicians, infusion centers, acute care treatment centers and long-term care facilities.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.