Engagement Manager

What You’ll Do  

As an Engagment Manager, you will partner closely with senior marketing and creative leaders to design and execute AI-driven content strategies that accelerate production, strengthen brand governance, and elevate campaign performance. In this role, you will guide clients through discovery workshops, define high-impact use cases, and oversee end-to-end solution deployment—from requirements gathering to platform configuration and integration. 

How You’ll Make Impact  

• Lead enterprise-scale marketing and creative operations transformations by leveraging Typeface's generative AI solutions to drive organizational evolution 
• Develop deep partnerships with key stakeholders (CMOs, VPs of Marketing, Creative Directors, Brand Managers) by demonstrating profound knowledge of AI-powered content solutions tailored to their business goals 
• Build trust, confidence, and advocacy through executive communication cadences and proactive project/issue management 
• Formulate comprehensive GenAI and digital content transformation strategies aligned with customer objectives 
• Lead discovery workshops to identify high-impact opportunities for AI-driven content creation and brand governance 
• Define and prioritize use cases across email marketing, ad campaigns, social media, SEO content, and video creation 
• Collaborate with Typeface engineers and architects to build detailed requirements for customer-specific implementations 
• Guide solution configuration and deployment, including Brand Hub setup, agent customization, and platform integrations (Google Workspace, Salesforce, Adobe Experience Cloud, Campaign Manager 360) 
• Drive product adoption across marketing, creative, and content teams through hands-on enablement and best practice sharing 
• Establish success metrics and business value frameworks tied to content velocity, brand consistency, cost savings, and campaign performance 
• Act as the voice of the customer, translating field insights into product requirements and roadmap priorities 
• Develop and share scalable implementation patterns, templates, and best practices across the customer base 

What You’ll Bring 

• 4-10+ years in business consulting, digital strategy, enterprise software, AI/ML implementations, or marketing technology 
• Proven track record leading successful digital transformation initiatives for enterprise clients across multiple industries 
• Deep understanding of marketing operations, creative workflows, and content supply chain challenges 
• Exceptional at crafting a culture of customer-centricity with ability to build C-level relationships and navigate complex organizational structures 
• Passion for AI and practical understanding of generative AI capabilities, limitations, and enterprise requirements 
• Working knowledge of SaaS architectures, APIs, and modern software delivery models 
• Familiarity with marketing technology stacks, including CMS platforms, DAM systems, marketing automation, and analytics tools 
• Strong grasp of generative AI for text, image, and video creation, with understanding of brand governance and content safety 
• Product and human-centric approach—comfortable at the intersection of business, strategy, creativity, and technology 
• Ability to balance strategic thinking with hands-on execution while managing ambiguity in fast-moving AI landscape 
• Skilled at simplifying complex technical concepts for diverse audiences with strong risk management capabilities 
• Excellent written and verbal communication skills for executive presentations, workshops, and documentation with ability to facilitate cross-functional alignment