Dutch Speaking Travel Agent (Remote in Greece)

• Work Location: Greece (100% Remote)
• Eligibility: Restricted to current Greece residents or candidates independently relocating
• Target Industry: Global Online Travel
• Note: This remote work-from-home position is strictly reserved for individuals currently residing in Greece or candidates who are independently managing their relocation to the country.

Position Summary Are you passionate about travel and eager to build an international career from the comfort of your home in Greece? We are seeking enthusiastic, customer-focused professionals to join our dynamic team as Travel Agents on a 100% remote basis. In this role, you will act as a trusted advisor for travelers worldwide, helping them design, book, and manage unforgettable journeys. Working with a globally renowned travel platform, you will combine your sharp problem-solving skills with exceptional hospitality to handle everything from complex flight itineraries to last-minute hotel modifications. Comprehensive, fully paid onboarding is provided, making this an ideal opportunity for both experienced agents and motivated candidates looking to excel in the digital tourism sector.

Key Responsibilities

• Itinerary Design & Booking: Consult with clients remotely to understand their travel needs, recommending optimal routes, accommodations, and services across global destinations.
• Reservation Management: Handle complete booking lifecycles—including issuing tickets, processing changes, managing cancellations, and coordinating refunds through advanced reservation systems and GDS platforms.
• Customer Support & Assistance: Deliver prompt, empathetic, and professional multi-channel support via phone, email, and live chat to resolve travel inquiries with absolute precision.
• Disruption Handling: Navigate urgent travel emergencies (such as delayed flights, missed connections, or schedule disruptions) with calm efficiency and resourcefulness to keep journeys moving forward.
• System Documentation: Maintain precise records of all client interactions, ticketing updates, and billing details within enterprise CRM systems.

Candidate Profile & Qualifications

• Language Proficiency: Fluent command of English or Greek (C1/C2 level) for client communications, paired with professional working proficiency in a second European language.
• Customer-Centric Approach: Outstanding interpersonal skills, active listening abilities, emotional intelligence, and a natural passion for delivering premium service and hospitality.
• Technical Aptitude: Strong digital literacy and comfort navigating multiple software applications, reservation databases, and web platforms concurrently from a home office setup.
• Adaptability & Composure: Ability to stay organized, focused, and solution-driven when managing high-pressure situations and complex travel changes autonomously.
• Work Authorization & Setup: Valid legal status to work in Greece (EU citizenship or appropriate residency/work permit) coupled with a secure, high-speed home internet connection.

Compensation, Benefits & Perks

• Competitive Remuneration: Attractive base salary structured around a 14-month annual payout model (including traditional holiday and summer bonuses).
• Performance Bonuses: Regular monthly incentives tied to service quality, customer satisfaction metrics, and operational targets.
• Health Coverage: Comprehensive private medical and life insurance plans effective immediately from day one.
• Hardware Provided: A fully equipped, professional home office tech bundle (featuring a corporate laptop and necessary peripherals) shipped right to your door in Greece.
• Travel Perks: Exclusive discounts on international flights, hotels, and partner travel brands.
• Career Advancement: Clear, structured pathways toward roles in Team Leadership, Quality Assurance, or Corporate Training.

Relocation Support (For International Applicants) For candidates moving to Greece to assume this remote role, we offer a comprehensive relocation package:

• Travel Assistance: Full coverage or direct booking of your initial flight to Greece.
• Temporary Accommodation: A full month of company-funded temporary housing upon arrival to ensure a smooth transition while you settle into your permanent home.
• Administrative Guidance: Hands-on assistance from our HR team with local paperwork, including obtaining your Greek tax number (AFM) and Social Security registration (AMKA).

How to Apply Ready to embark on an exciting career in the travel industry with total location flexibility across Greece? Submit your updated resume in English. Our talent acquisition team will review your qualifications and contact you promptly to schedule an initial interview!