Drug Screen Operations Coordinator - Fully Remote in the US

Job Details: Job Location: Undisclosed, Position Type: Full Time, Salary Range: $18.00 - $24.00Hourly, Travel Percentage: None, Job Category: Administrative & Support Services, Job Summary Supports daily drug and alcohol testing operations by monitoring assigned communications, obtaining and processing documentation, maintaining accurate encounter records, and routing issues for timely resolution. Schedule: Monday - Friday 11:00am - 7:30pm ET. Essential Duties and Responsibilities Monitor the assigned Drug Screen inbox and respond to or route inquiries from clients, clinics, laboratories, donors, and internal teams according to established procedures. Request and follow up on outstanding collection forms, results, and other testing documents; document each contact and next step in the applicable system. Receive, organize, and enter testing documentation; check for completeness and flag discrepancies or potential collection-form errors for trained review. Maintain accurate encounter statuses and records, route documents for verification or MRO review, and follow through on assigned work queues. Support routine scheduling and coordination activity when assigned; escalate time-sensitive post-accident or reasonable-suspicion requests immediately to the designated owner. Protect medical and personal information and follow applicable confidentiality and disclosure procedures. Participate in assigned after-hours on-call coverage as needed, including mandatory shifts when volunteer coverage is unavailable; remain available to respond to work-related requests within 30 minutes while on call. Assist with cross-coverage and additional duties as assigned by the supervisor. Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare. Qualifications: Education and Experience High School Diploma or GED equivalent required. Post high school education in business, healthcare, or a related field preferred. Knowledge or experience in drug and alcohol testing processes preferred; ability to learn documentation, encounter, and escalation procedures. Strong interpersonal skills, attention to detail, and the ability to communicate with clients at all levels. Skills and Competencies Maintain privacy and confidentiality; examine documents for accuracy and completeness; make decisions within company policy and escalate matters outside assigned authority. Organize competing priorities, communicate clearly in writing and by phone, document work accurately, and meet assigned performance goals. Work cooperatively with colleagues, supervisors, clients, and vendors under time-sensitive conditions. Computer Skills Competence with Windows, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), and the ability to learn other software as needed. Physical Demands Requires sitting for long periods at a desk, use of a telephone and computer keyboard, and occasional standing, bending, walking, stooping, kneeling, or crouching. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment is generally temperature controlled. The at-home work area must be free from distracting background noise and meet Company IT, privacy, and safety requirements.   This position has an hourly pay range of $18.00 - $24.00 per hour. Final compensation offered will be determined by factors such as job-related knowledge, skills, experience, and qualifications.  Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. The preceding statements describe the general job responsibilities and individual’s qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice. Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.