Director, TA Infrastructure

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Team

Talent Acquisition & Management at ServiceNow is building the systems and strategy behind AI-native hiring at scale. As we bring our new Avature platform online this December, we need someone to own what happens next: the day-to-day design, operations, and TA Tech vendor relationships that keep our foundational TA systems running well and running smart.

About the Role

We're looking for a true subject-matter expert who can bridge deep TA process knowledge with strong systems and vendor management skills, someone who makes sure the technology recruiters rely on every day just works and keeps getting better. You'll work in constant partnership with Product and DT, and be the voice of TA in those rooms: someone who understands how recruiters actually source, screen, and move candidates, and who can translate a system change into what it means for hiring velocity and candidate experience. You'll own the future strategy design and day-to-day operations of Avature and our other foundational TA&M systems and program partnerships as we bring them online, acting as the translator between our business strategy and the systems that power it.

What You'll Own

●      Avature Post-Implementation: full ownership of platform optimization, adoption, and operational excellence following our December go-live, including vendor relationship management and quarterly business reviews.

●      Cross-Functional Collaboration: serving as the primary liaison between TA, the Project Madagascar program team, and People Product & DT, translating technical requirements into what they mean for the TA practitioner.

●      TA Technology Stack Optimization: governance and design for our foundational TA systems (Avature, LinkedIn, HackerRank, Findem and more as we bring new tools online), ensuring interoperability and long-term reliability, with Customer Zero and Now on Now top of mind, always looking for where we can lean further into our own ServiceNow platform as part of our broader strategy heading into next year.

●      Pre-Go-Live Implementation Readiness: partnering with the Project Madagascar change team on training, documentation, cutover planning, and day-one support.

●      Vendor Relationship Management: receiving vendor handoffs from our Innovation team and owning ongoing partnership, SLA accountability, contract renewals, and optimization conversations.

●      Operational Metrics & Governance: establishing and tracking system health, adoption, and performance KPIs that feed directly into our roadmap decisions.

Qualifications

What You'll Bring

• Background in TA technology, operations, and strategy; Avature experience is strongly preferred.
• Prior experience as a recruiter or sourcing practitioner is a big plus; it's what lets you speak the language of the team you're serving.
• A track record of owning vendor relationships and driving system adoption at scale.
• Expert-level collaboration skills and cross-functional experience; there are strong relationships between our TA CoE, Product and DT teams and connectedness while working as a team is a critical piece of this role.
• The judgment to operate independently while staying tightly aligned with TA strategy.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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